Law of the Russian Federation of February 7, 1992 Legislative framework of the Russian Federation

LAW OF THE RUSSIAN FEDERATION ON PROTECTION OF CONSUMER RIGHTS (as amended, entered into force on January 15, 1996 federal law dated January 9, 1996 N 2-FZ, except for the provisions contained in paragraphs 2 and 4 of Article 5, paragraph one of paragraph 4 of Article 7 and in paragraph eight of paragraph 1 of Article 18. The provisions contained in paragraphs 2 and 4 of Article 5, paragraph one paragraph 4 of Article 7 and in paragraph eight of paragraph 1 of Article 18 shall enter into force on the date of approval by the Government of the Russian Federation of the relevant lists.) This Law regulates relations arising between consumers and manufacturers, performers, sellers in the sale of goods (performance of work, provision of services), establishes the rights of consumers to purchase goods (works, services) of adequate quality and safe for life and health of consumers, to obtain information about goods (works, services) and their manufacturers (performers, sellers), education, state and public protection of their interests, and also determines the mechanism for the implementation of these rights. The main concepts used in this Law: consumer - a citizen who intends to order or purchase or ordering, acquiring or using goods (works, services) solely for personal (domestic) needs, not related to making a profit; manufacturer - an organization, regardless of its form of ownership, as well as an individual entrepreneur producing goods for sale to consumers; contractor - an organization, regardless of its form of ownership, as well as an individual entrepreneur performing work or providing services to consumers on reimbursable contract; seller - an organization, regardless of its form of ownership, as well as an individual entrepreneur selling goods to consumers under a contract of sale; standard - state standard, sanitary norms and the rules building codes and regulations and other documents which, in accordance with the law, establish mandatory requirements to the quality of goods (works, services); lack of goods (works, services) - non-compliance of goods (works, services) with the standard, terms of the contract or usually imposed requirements for the quality of goods (works, services); significant defect of a product (work, service) - a defect that makes it impossible or unacceptable to use the product (work, service) in accordance with its intended purpose, or which cannot be eliminated, or which reappears after elimination, or which requires large costs, or as a result of which the consumer is largely deprived of what he was entitled to expect when concluding the contract; safety of a product (work, service) - safety of a product (work, service) for the life, health, property of the consumer and the environment under normal conditions of its use, storage, transportation and disposal, as well as the safety of the process of performing work (rendering a service). Chapter I. GENERAL PROVISIONS Article 1. Legal regulation relations in the field of consumer rights protection 1. Relations in the field of consumer rights protection are regulated by Civil Code Russian Federation, this Law and other federal laws adopted in accordance with it and legal acts Russian Federation. 2. The Government of the Russian Federation is not entitled to instruct federal bodies executive power adopt acts containing norms on the protection of consumer rights. Article 2. International Treaties of the Russian Federation If international treaty The Russian Federation has established other rules on the protection of consumer rights than those provided for by this Law, the rules of an international treaty are applied. Article 3. The right of consumers to education in the field of consumer rights protection necessary actions to protect these rights. Article 4. Quality of goods (works, services) 1. The seller (executor) is obliged to transfer to the consumer goods (perform work, provide services), the quality of which corresponds to the contract. 2. If there are no conditions in the contract on the quality of the goods (work, service), the seller (executor) is obliged to transfer to the consumer goods (perform work, provide a service) suitable for the purposes for which goods (work, service) of this kind are usually used. 3. If the seller (executor) at the conclusion of the contract was informed by the consumer about the specific purposes of acquiring goods (performance of work, provision of services), the seller (executor) is obliged to transfer to the consumer goods (perform work, provide a service) suitable for use in accordance with these goals. 4. When selling goods according to the sample and (or) description, the seller is obliged to transfer to the consumer goods that correspond to the sample and (or) description. 5. If the standard provides for mandatory requirements for the quality of a product (work, service), the seller (executor) is obliged to transfer to the consumer the product (perform work, provide a service) that meets these requirements. Article 5 ) has the right to establish a service life - the period during which the manufacturer (executor) undertakes to provide the consumer with the opportunity to use the product (work) for its intended purpose and be liable for significant shortcomings that have arisen through his fault. 2. The manufacturer (executor) is obliged to establish the service life of a durable product (work), including components (parts, assemblies, assemblies), which, after a certain period, may pose a danger to the life, health of the consumer, harm his property or the environment. environment. The list of such goods (works) is approved by the Government of the Russian Federation. 3. The service life of a product (work) can be calculated in units of time, as well as other units of change (kilometers, meters, etc.). 4. For food, perfumes and cosmetics, medicines, goods household chemicals and other similar goods (works), the manufacturer (executor) is obliged to establish an expiration date - the period after which the goods (work) are considered unsuitable for their intended use. The list of such goods (works) is approved by the Government of the Russian Federation. 5. Sale of goods (performance of work) after due date shelf life, as well as goods (performance of work), for which a service life or shelf life should be established, but it is not established, is prohibited. 6. The manufacturer (executor) has the right to establish a warranty period for the product (work) - the period during which, in the event of a defect in the product (work), the manufacturer (executor, seller) is obliged to satisfy the consumer's requirements established by Articles 18 and 29 of this Law. 7. The seller has the right to establish an additional warranty period for the goods in excess of the warranty period established by the manufacturer, or, if the manufacturer has not established a warranty period, the seller has the right to establish a warranty period in excess of the periods provided for in paragraph two of paragraph 1 of Article 19 of this Law. The requirements that the consumer has the right to present to the seller in the event of a defect in the goods during the warranty period established by the seller, the procedure and terms for satisfying these requirements, as well as the responsibility of the seller, are established by the contract between the consumer and the seller. Article 6. Obligation of the manufacturer to ensure the possibility of repair and Maintenance The manufacturer is obliged to ensure the possibility of using the product during its service life. For this purpose, the manufacturer ensures the repair and maintenance of the goods, as well as the release and supply to trade and repair organizations in the volume and assortment of spare parts necessary for repair and maintenance during the production period of the goods and after its removal from production during the service life of the goods, and in the absence of such a period within ten years from the date of transfer of the goods to the consumer. Article 7. The consumer's right to the safety of goods (work, services) 1. The consumer has the right to ensure that the goods (work, service) under normal conditions of its use, storage, transportation and disposal are safe for the life, health of the consumer, the environment, and also did not cause harm to the property of the consumer. The requirements that must ensure the safety of the goods (work, service) for the life and health of the consumer, the environment, as well as the prevention of harm to the consumer's property, are mandatory and are established in the manner determined by law. 2. The manufacturer (executor) is obliged to ensure the safety of the goods (work) during the established service life or shelf life of the goods (work). If, in accordance with paragraph 1 of Article 5 of this Law, the manufacturer (executor) has not established a service life for the goods (work), he is obliged to ensure the safety of the goods (work) within ten years from the date of transfer of the goods (work) to the consumer. Harm caused to the life, health or property of the consumer due to failure to ensure the safety of the goods (work) is subject to compensation in accordance with Article 14 of this Law. 3. If for the safe use of a product (work, service), its storage, transportation and disposal, it is necessary to comply with special rules (hereinafter referred to as the rules), the manufacturer (executor) is obliged to indicate these rules in the accompanying documentation for the product (work, service), on the label , marking or otherwise, and the seller (executor) is obliged to bring these rules to the attention of the consumer. 4. A product (work, service), for which laws or standards establish requirements that ensure the safety of life, health of the consumer and environmental protection and the prevention of harm to consumers' property, as well as means that ensure the safety of life and health of the consumer, are subject to mandatory certification in in due course. Lists of goods (works, services) subject to mandatory certification are approved by the Government of the Russian Federation. It is not allowed to sell goods (performance of work, provision of services), including imported goods, without information about the mandatory certification and not marked in the prescribed manner with a sign of compliance with the requirements specified in paragraph 1 this article. 5. If it is established that if the consumer observes the established rules for the use, storage or transportation of goods (work), it causes or may cause harm to the life, health and property of the consumer, environment, the manufacturer (executor, seller) is obliged to immediately suspend its production (sales) until the causes of harm are eliminated, and in necessary cases take measures to withdraw it from circulation and recall it from the consumer (consumers). If it is impossible to establish the causes of harm, the manufacturer (executor) is obliged to remove such goods (work, service) from production. If the manufacturer (performer) fails to fulfill this obligation, the removal of goods (works, services) from production, withdrawal from circulation and recall from consumers are carried out according to the instructions of the relevant federal executive body exercising control over the quality and safety of goods (works, services). Losses caused to the consumer in connection with the recall of goods (works, services) are subject to compensation by the manufacturer (executor) in full. 6. If it is established that the seller (executor) sells goods (performs works) that pose a danger to the life, health and property of consumers, such goods (works) are subject to seizure from the seller (executor) in the manner prescribed by law. Article 8. Consumer's right to information about the manufacturer (executor, seller) and goods (works, services) services). 2. The information specified in paragraph 1 of this article is brought to the attention of consumers in a clear and accessible form when concluding sales contracts and contracts for the performance of work (provision of services) by the methods adopted in certain areas of consumer service, in Russian, and additionally, according to discretion of the manufacturer (executor, seller), at state languages subjects of the Russian Federation and native languages ​​of the peoples of the Russian Federation. Article 9. Information about the manufacturer (executor, seller) 1. The manufacturer (executor, seller) is obliged to inform the consumer brand name(name) of its organization, its location ( legal address) and how it works. The seller (executor) places the specified information on the sign. The manufacturer (executor, seller) - an individual entrepreneur - must provide the consumer with information about state registration and the name of the body that registered it. 2. If the type (types) of activity carried out by the manufacturer (executor, seller) is subject to licensing, the consumer must be provided with information about the number of the license, its validity period, as well as information about the body that issued this license. 3. The information provided for in paragraphs 1 and 2 of this article must be brought to the attention of consumers also when trading household and other types of consumer services in temporary premises, at fairs, from stalls and in other cases, if trade, household and other types of services consumers are carried out outside the permanent location of the seller (executor). Article 10. Information about goods (works, services) 1. The manufacturer (executor, seller) is obliged to provide the consumer with the necessary and reliable information about goods (works, services) in a timely manner, ensuring the possibility of their correct choice. For certain types of goods (works, services), the list and methods of bringing information to the consumer are established by the Government of the Russian Federation. 2. Information about goods (works, services) must necessarily contain: designations of standards, the mandatory requirements of which must comply with goods (works, services); information on the main consumer properties of goods (works, services), and in relation to food products - information on the composition (including a list of other food products and food additives used in the process of their manufacture), on weight and volume, on the calorie content of food products, on the content of substances harmful to health in comparison with the mandatory requirements of the standards, as well as contraindications for use in certain types of diseases. The list of goods (works, services), information about which should contain contraindications for use in certain types of diseases, is approved by the Government of the Russian Federation; price and conditions for the acquisition of goods (works, services); warranty period, if it is established in accordance with this Law; rules and conditions for the efficient and safe use of goods (works, services); service life or shelf life of goods (works) established in accordance with this Law, as well as information about the necessary actions of the consumer after the expiration of the specified periods and possible consequences if such actions are not performed, and if the goods (works) after the expiration of the specified periods pose a danger to life , health and property of the consumer or become unsuitable for its intended use; the location (legal address) of the manufacturer (executor, seller) and the location of the organization (organizations) authorized by the manufacturer (seller) to accept claims from consumers and carry out repairs and maintenance of the goods (work); information on certification of goods (works, services) subject to mandatory certification; information on the rules for the sale of goods (performance of work, provision of services). If the product purchased by the consumer was in use or a defect (shortcomings) was eliminated in it, the consumer must be provided with information about this. 3. The information provided for in paragraph 2 of this article is brought to the attention of consumers in technical documentation attached to goods (works, services), on labels, markings or in any other way accepted for individual certain types goods (works, services). Information on certification of goods (works, services) is presented in the form of marking in accordance with the established procedure with a mark of conformity and indicating in the technical documentation information on certification (certificate number, validity period, issuing authority). Food products packaged or packaged on the territory of the Russian Federation must be provided with information about the place of their manufacture. Article 11. Mode of operation of the seller (executor) municipal organizations trade, household and other types of customer service is established by decision of the executive authorities of the constituent entities of the Russian Federation and local governments, respectively. 2. The mode of operation of organizations operating in the areas of trade, household and other types of consumer services and not specified in paragraph 1 of this article, as well as individual entrepreneurs, is established by them independently. 3. The mode of operation of the seller (executor) is brought to the attention of consumers and must comply with the established one. Article 12. Responsibility of the manufacturer (executor, seller) for improper information about the product (work, service), about the manufacturer (executor, seller) as well as about the manufacturer (executor, seller) entailed: the purchase of a product (work, service) that does not have the properties necessary for the consumer, the consumer has the right to terminate the contract and demand full refund losses. In this case, the consumer is obliged to return the goods (work performed) to the manufacturer (executor, seller); the impossibility of using the purchased goods (work, service) for its intended purpose, the consumer has the right to demand that he be provided with appropriate information within a reasonably short time. If the information is not provided within the agreed period, the consumer has the right to terminate the contract and demand full compensation for losses. In this case, the consumer is obliged to return the goods (work performed) to the manufacturer (executor, seller); the occurrence of defects in the goods (work) after its transfer to the consumer, he has the right to present the seller (manufacturer) with the requirements provided for in paragraphs 1 - 4 of Article 18 of this Law, or to present the requirements to the performer, provided for in paragraph 1 of Article 29 of this Law; causing harm to the life, health and property of the consumer, he has the right to demand compensation from the manufacturer (executor, seller) in the manner prescribed by Article 14 of this Law, as well as demand full compensation for losses caused to natural objects owned (possessed) by the consumer. 3. When considering the consumer's claims for compensation for losses caused by inaccurate or insufficiently complete information about a product (work, service), it is necessary to proceed from the assumption that the consumer has no special knowledge about the properties and characteristics of the product (work, service). Article 13. Responsibility of the seller (manufacturer, executor) for violation of the rights of consumers 1. The seller (manufacturer, executor) shall bear responsibility for violation of the rights of consumers, provided for by law or contract. 2. Losses caused to the consumer are subject to compensation in full in excess of the penalty (penalty) established by this Law or the contract. 3. Payment of a penalty (penalty) and compensation for damages do not release the seller (manufacturer, performer) from fulfilling the obligations imposed on him in kind to the consumer. 4. The seller (manufacturer, executor) is released from liability for non-fulfillment or improper performance obligations, if he proves that the non-fulfillment of obligations or their improper fulfillment occurred as a result of force majeure, as well as on other grounds provided for by this Law. 5. The requirements of the consumer for the payment of a penalty (fine) provided for by this Law or the contract shall be subject to satisfaction by the seller (manufacturer, performer) in voluntary. 6. When the court satisfies the requirements of the consumer established by this Law, the court shall have the right to make a decision to recover from the seller (manufacturer, performer) who violated the rights of the consumer, in federal budget a fine in the amount of the value of the claim for non-compliance with the voluntary procedure for satisfying the requirements of the consumer. If public associations of consumers (their associations, unions) or bodies local government, fifty percent of the amount of the fine collected is transferred to the indicated associations (their associations, unions) or bodies. Article 14. Property Liability for Harm Caused as a Result of Defects in a Good (Work, Service) 1. Harm caused to life, health or property of a consumer as a result of design, production, prescription or other defects in a good (work, service) shall be subject to compensation in full. 2. The right to demand compensation for damage caused due to defects in goods (work, services) is recognized for any victim, regardless of whether he was in contractual relations with the contractor (seller) or not. 3. Damage caused to the life, health or property of the consumer shall be subject to compensation if the damage was caused during the established service life or shelf life of the goods (work). If, in accordance with this Law, the manufacturer (performer) must establish a service life or expiration date for a product (work), but it is not established, or the consumer to whom the product was sold (work performed) was not informed of the necessary actions after the expiration of the period service or expiration date and possible consequences if these actions are not performed, the damage is subject to compensation regardless of the time of its infliction. If, in accordance with paragraph 1 of Article 5 of this Law, the manufacturer (executor) has not established a service life for the goods (work), the damage is subject to compensation if it is caused within ten years from the date of transfer of the goods (work) to the consumer, and if the date of transfer cannot be established , from the date of manufacture of the goods (completion of work). Damage caused due to defects in the goods is subject to compensation by the seller or manufacturer of the goods at the choice of the victim. Damage caused due to defects in the work or service is subject to compensation by the contractor. 4. The manufacturer (executor) shall be liable for harm caused to the life, health and property of the consumer in connection with the use of materials, equipment, tools and other means necessary for the production of goods (performance of work, provision of services), regardless of whether the level of scientific and technical knowledge to reveal their special properties or not. 5. The manufacturer (executor, seller) shall be released from liability if he proves that the harm was caused due to force majeure or violation by the consumer of the established rules for the use, storage or transportation of goods (work, services). Article 15 Compensation moral damage Moral damage caused to the consumer as a result of a violation by the manufacturer (executor, seller) or an organization performing the functions of the manufacturer (seller) on the basis of an agreement with him, the rights of the consumer, provided for by the laws and legal acts of the Russian Federation governing relations in the field of consumer protection, is subject to compensation by the tortfeasor harm in the presence of his fault. The amount of compensation for non-pecuniary damage is determined by the court. Compensation for non-pecuniary damage is carried out regardless of compensation property damage and consumer losses. Article 16. Invalidity of the terms of the contract that infringe on the rights of the consumer 1. The terms of the contract that infringe on the rights of the consumer in comparison with the rules established by laws or other legal acts of the Russian Federation in the field of consumer rights protection are recognized as invalid. If, as a result of the execution of an agreement that infringes on the rights of the consumer, he has incurred losses, then they are subject to compensation by the manufacturer (executor, seller) in full. 2. It is prohibited to condition the purchase of certain goods (works, services) on the obligatory purchase of other goods (works, services). Losses caused to the consumer as a result of violation of his right to free choice of goods (works, services) are reimbursed by the seller (executor) in full. 3. The seller (executor) is not entitled to provide additional services provided for a fee without the consent of the consumer. The consumer has the right to demand from the seller (executor) the return of the amounts paid for the provision of additional services without his consent. Article 17 Judicial defense consumer rights 1. Protection of consumer rights is carried out by the court. 2. Claims are brought to the court at the place of residence of the plaintiff, or at the location of the defendant, or at the place of infliction of harm. 3. Consumers on claims related to violation of their rights, as well as the federal antimonopoly body, federal executive authorities (their territorial bodies), exercising control over the quality and safety of goods (works, services), local governments, public associations of consumers (their associations, unions) on claims brought in the interests of a consumer, a group of consumers, an indefinite circle of consumers, are exempted from paying state duty . Chapter II. PROTECTION OF THE RIGHTS OF CONSUMERS IN THE SALES OF GOODS TO CONSUMERS Article 18. Consequences of the sale of goods of inadequate quality by a third party; proportional reduction of the purchase price; replacement for a product of a similar brand (model, article); replacement for the same product of another brand (model, article) with a corresponding recalculation of the purchase price; termination of the contract of sale. In this case, the consumer is obliged to return the goods with defects. In this case, the consumer has the right to demand also full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are reimbursed within the time limits established by this Law to meet the relevant requirements of the consumer. With regard to technically complex goods, the requirements of the consumer specified in paragraphs four to six of this clause are subject to satisfaction in the event that significant defects are found in the goods. The list of such goods is approved by the Government of the Russian Federation. With regard to goods purchased by the seller under a commission agreement for subsequent sale to consumers, the consumer's requirements specified in the second and fourth paragraphs of this clause are subject to satisfaction with the consent of the seller. 2. The requirements specified in paragraph 1 of this article are presented by the consumer to the seller or the organization that performs the functions of the seller on the basis of an agreement with him. 3. The consumer has the right to present the requirements specified in paragraphs two and four of clause 1 of this article to the manufacturer or an organization performing the functions of the manufacturer on the basis of an agreement with him. Instead of presenting these requirements, the consumer has the right to return the goods of inadequate quality to the manufacturer and demand the return of the amount paid for it. 4. In the event that a consumer purchases goods of inadequate quality, for which an expiration date is set, the seller is obliged to replace this product with goods of appropriate quality or return to the consumer the amount paid by him, if the defects of the goods are found within the expiration date. 5. The requirements of the consumer are considered upon presentation by the consumer of a sales or cash receipt, and in relation to goods for which warranty periods are established, a technical passport or other document replacing it. The seller is obliged to issue a sales receipt or other document certifying the fact of purchase to the consumer. The seller (manufacturer) or an organization performing the functions of a seller (manufacturer) on the basis of an agreement with him is obliged to accept goods of inadequate quality from the consumer, and, if necessary, to check the quality of the goods. The consumer has the right to participate in the quality control of the goods. If a dispute arises about the causes of defects in the goods, the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, are obliged to conduct an examination of the goods at their own expense. The consumer has the right to challenge the conclusion of such an examination in court. If, as a result of the examination of the goods, it is established that the defects arose after the transfer of the goods to the consumer as a result of his violation of the established rules for the use, storage or transportation of the goods, the actions of third parties or force majeure, the consumer is obliged to compensate the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) for on the basis of an agreement with him, the costs of conducting an examination, as well as the costs associated with its implementation for the storage and transportation of goods. The seller (manufacturer) or an organization performing the functions of a seller (manufacturer) on the basis of an agreement with him, are obliged to satisfy the requirements of the consumer, unless they prove that the defects of the goods arose after its transfer to the consumer as a result of his violation of the established rules for the use, storage or transportation of goods, actions third parties or force majeure. 6. Delivery of bulky goods and goods weighing more than five kilograms for repair, markdown, replacement and return to the consumer are also carried out at the expense of the seller (manufacturer) or an organization performing the functions of the seller (manufacturer) on the basis of an agreement with him. In case of failure to fulfill this obligation, as well as in the absence of a seller (manufacturer) or an organization performing the functions of a seller (manufacturer) on the basis of an agreement with him, at the location of the consumer, delivery and return of these goods can be carried out by the consumer. In this case, the seller (manufacturer) or an organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, are obliged to reimburse the costs to the consumer associated with the delivery and return of these goods. Article 19. Deadlines for the Consumer to Submit Claims in Respect of Defects in Goods 1. The consumer has the right to present the claims established by Article 18 of this Law in respect of defects in goods if they are discovered during the warranty period or shelf life established by the manufacturer in accordance with Article 5 of this Law. In relation to goods for which no warranty or expiration dates have been established, the consumer has the right to make these claims if the defects of the goods are discovered within six months from the date of their transfer to the consumer, and in relation to immovable property within no more than two years from the date of its transfer consumer, if more long terms not established by law or contract. 2. The warranty period of the product, as well as its service life, is calculated from the date of sale to the consumer. If it is impossible to determine the date of sale of the goods, these terms shall be calculated from the date of manufacture of the goods. For seasonal goods (shoes, clothes, etc.), these periods are calculated from the moment of the onset of the corresponding season, the onset of which is determined by the constituent entities of the Russian Federation, respectively, based on climatic conditions location of consumers. When selling goods by samples, by mail, as well as in cases where the moment of concluding a sales contract and the moment of transferring the goods to the consumer do not coincide, these periods are calculated from the day the goods are delivered to the consumer, and if the goods need special installation (connection) or assembly, from the date of its installation (connection) or assembly. If the day of delivery, installation (connection) or assembly of the goods cannot be determined, these periods are calculated from the date of conclusion of the contract of sale. In a relationship real estate the warranty period and service life are calculated from the moment of state registration of the contract for the sale of real estate. The expiration date is determined by the period of time calculated from the date of manufacture of the goods, during which the goods are suitable for use, or the date before which the goods are suitable for use. The duration of the shelf life of the goods must comply with the mandatory requirements for the safety of the goods established by the standards. 3. Warranty periods may be established for components and components of the main product. Warranty periods for components and components are calculated in the same manner as the warranty period for the main product. The warranty period for components and components of the main product cannot be less than the warranty period for the main product. If a component product has a warranty period longer than the warranty period for the main product, the consumer has the right to make claims regarding the defects of the product, provided that the defects of the component product are discovered during the warranty period for this product, regardless of the expiration of the warranty period for the main product. 4. The terms specified in this article are brought to the attention of the consumer in the information about the product provided to the consumer in accordance with article 10 of this Law. 5. In the event that significant defects in the goods are revealed through the fault of the manufacturer, the consumer has the right to present to the manufacturer a demand for the free elimination of defects in the goods after the expiration of the warranty period established for the goods by the manufacturer, or after the expiration of the periods specified in paragraph two of paragraph 1 of this article. The said claim may be brought within the established service life of the goods or within ten years from the date of transfer of the goods, if the service life of the goods has not been established. If a this requirement is not satisfied within twenty days from the date of presentation by the consumer of such a demand, the consumer has the right, at his choice, to present to the manufacturer other requirements established by paragraph 3 of Article 18 of this Law. Article 20. Elimination of defects in goods by the manufacturer (seller) elimination of product defects. 2. With regard to durable goods, the manufacturer (seller) or an organization performing the functions of a manufacturer (seller) on the basis of an agreement with him, are obliged, upon presentation of the specified requirement by the consumer, within seven days to provide the consumer with a similar product free of charge for the period of repair, ensuring delivery at his own expense. The list of durable goods to which this requirement does not apply is established by the Government of the Russian Federation. 3. In case of elimination of defects in the product, the warranty period for it is extended for the period during which the product was not used. The specified period is calculated from the day the consumer applied with a requirement to eliminate the defects of the goods until the day of its issuance upon completion of the repair. 4. When eliminating defects by replacing a component product or component of the main product for which warranty periods are established, the warranty period for a new component product or constituent part the main product is calculated from the date of issue of the product to the consumer upon completion of the repair. Article 21. Replacement of goods of inadequate quality 1. In the event that the consumer discovers defects in the goods and presents a demand for the replacement of such goods, the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, are obliged to replace such goods within seven days from the date of presentation of the specified requirement by the consumer, and, if necessary, an additional check of the quality of the goods by the seller (manufacturer) or an organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, within twenty days from the date of presentation of the specified requirement. If the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) on the basis of an agreement with him does not have the necessary to replace the goods on the day of presentation of the specified demand, the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, must replace such goods within a month from the date of presentation of the specified requirement. At the request of the consumer, the seller (manufacturer) or an organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, are obliged to provide the consumer free of charge with delivery for temporary use for the replacement period of a similar durable product, ensuring its delivery at its own expense. This rule does not apply to goods, the list of which is established in accordance with paragraph 2 of Article 20 of this Law. For regions of the Far North and other regions of seasonal delivery of goods, the consumer's demand for the replacement of goods is subject to satisfaction at the request of the consumer within the period necessary for the next delivery of the corresponding goods to these regions, if the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) does not have on the basis of an agreement with him, necessary for the replacement of goods on the day of presentation of the specified requirement. 2. A product of inadequate quality must be replaced with a new product, that is, with a product that has not been in use. When replacing the goods, the warranty period is calculated anew from the date of transfer of the goods to the consumer. Article 22 satisfaction by the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, within ten days from the date of presentation of the relevant request. Article 23. Responsibility of the seller (manufacturer) for the delay in fulfilling the requirements of the consumer similar product the seller (manufacturer) or an organization that performs the functions of a seller (manufacturer) on the basis of an agreement with him, which has committed such violations, pays the consumer for each day of delay a penalty (fine) in the amount of one percent of the price of the goods. The price of the goods is determined on the basis of its price that existed in the place where the consumer's demand was to be satisfied by the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, on the day of voluntary satisfaction of such a demand or on the day pronouncement judgment if the request was not voluntarily satisfied. 2. In case of non-fulfillment of the requirements of the consumer within the time limits provided for in Articles 20 - 22 of this Law, the consumer has the right, at his choice, to present other requirements established by Article 18 of this Law. Article 24. Settlements with the consumer in the event of the purchase of goods of inadequate quality 1. When replacing goods of inadequate quality with goods of a similar brand (model, article), the price of the goods is not recalculated. 2. When replacing goods of inadequate quality with the same goods of a different brand (model, article), if the price of the goods to be replaced is lower than the price of the goods provided in exchange, the consumer must pay the difference in prices; if the price of the goods to be replaced is higher than the price of the goods provided in exchange, the difference in prices shall be paid to the consumer. In these calculations, in the event of an increase in the price of the goods to be replaced, its price is applied on the day the consumer's demand is presented, in the event of a price decrease - on the day of its purchase by the consumer. 3. Upon termination of the contract of sale, or upon return of goods of inadequate quality to the manufacturer, or upon satisfaction of the consumer's demand for a reduction in the purchase price, settlements with the consumer are made in the event of an increase in the price of the goods, based on the price of the goods on the day the consumer's demand for termination of the purchase agreement is satisfied. -sales, or on the return of goods of inadequate quality to the manufacturer, or on a reduction in the purchase price, and in the event of a decrease in the price of the goods, based on the price of the goods on the day of its purchase. 4. In case of termination of the contract of sale, the amount of money paid for the goods in the amount of the loan repaid by the day of return of the goods is returned to consumers to whom the goods were sold on credit, and the fee for granting the loan is also reimbursed. Article 25. The Consumer's Right to Exchange Goods of Good Quality specified item did not fit in shape, dimensions, style, color, size, or for other reasons cannot be used by the consumer for its intended purpose. The consumer has the right to exchange a non-food product of good quality within fourteen days, not counting the day of its purchase. The exchange of a non-food product of good quality is carried out if the specified product was not in use, it was stored marketable condition, consumer properties, seals, factory labels, as well as a sales receipt or cash receipt issued to the consumer along with the sale of the specified product. The list of goods not subject to exchange on the grounds specified in this article is approved by the Government of the Russian Federation. 2. In the event that a similar product is not available for sale on the day the consumer contacts the seller, the consumer has the right to terminate the contract of sale and demand a refund of the amount paid for the specified product or exchange it for a similar product upon the first receipt of the relevant product on sale . The seller is obliged to inform the consumer who requested the exchange of a non-food product of inadequate quality that it is on sale. Article 26 Chapter III. PROTECTION OF THE RIGHTS OF CONSUMERS IN THE PERFORMANCE OF WORKS (PROVISION OF SERVICES) Article 27. Deadlines for the performance of work (provision of services) statutory performance of certain types of work (provision of certain types of services) or an agreement on the performance of work (provision of services). The contract for the performance of work (rendering of services) may provide for a period for the performance of work (rendering of services), if it is not provided for by the said rules, as well as a period of shorter duration than the period established by the said rules. 2. The term for performing work (rendering a service) may be determined by the date (period) by which the performance of work (rendering a service) must be completed and/or the date (period) by which the performer must start performing work (rendering a service). In the event that the performance of work (rendering of services) is carried out in parts (delivery of periodicals, technical maintenance) during the term of the contract for the performance of work (rendering of services), partial terms (periods) for the performance of work (rendering of services) should be provided. Article 28 on time, as well as in case of delay in the performance of work (provision of services), the consumer has the right, at his choice: new term , during which the contractor must start performing work (rendering a service) and (or) complete the performance of work (rendering a service), and demand a reduction in the price for performing work (rendering a service); entrust the performance of work (provision of services) to third parties for a reasonable price or perform it on their own and require the contractor to reimburse the costs incurred; demand a reduction in the price for the performance of work (provision of services); terminate the contract for the performance of work (provision of services). The consumer has the right to demand also full compensation for losses caused to him in connection with the violation of the deadlines for the start and (or) completion of the work (service). Losses are reimbursed within the time limits established to meet the relevant requirements of the consumer. 2. The new terms set by the consumer, during which the performer must start performing work (rendering a service) and complete the performance of work (rendering a service), are indicated in the contract for the performance of work (rendering a service). In the event of a delay in the new terms, the consumer has the right to present other requirements to the contractor, established by paragraph 1 of this article. 3. The price of the work performed (service rendered), returned to the consumer upon termination of the contract for the performance of work (service rendering), as well as taken into account when reducing the price of the work performed (service rendered), is determined in accordance with paragraph 3 of Article 24 of this Law. 4. Upon termination of the contract for the performance of work (rendering of services), if the contractor has not started to perform work (rendering of services) in a timely manner or is performing work (rendering of services) so slowly that the performance of work (rendering of services) by the appointed time becomes impossible , the performer is not entitled to demand reimbursement of his expenses incurred in the course of performing work (rendering a service), as well as payment for work already performed (rendered service). Features of the procedure for settlements between the consumer and the contractor in such cases may be established by the rules for the performance of certain types of work (rendering services). 5. In case of violation of the established deadlines for the start and completion of the performance of work (provision of services) or new deadlines assigned by the consumer on the basis of paragraph 1 of this article, the contractor shall pay the consumer for each day (hour, if the deadline is defined in hours) of delay a penalty (fine) in the amount of three percent of the price of performing work (rendering services), and if the price of performing work (rendering services) is not determined by the contract for the performance of work (rendering services) - the total price of the order. An agreement on the performance of work (provision of services) between the consumer and the contractor may establish a higher amount of the penalty (penalty). A penalty (penalty) for violation of the deadlines for the commencement of the performance of work (provision of services) shall be collected for each day (hour, if the period is defined in hours) of delay until the commencement of performance of work (provision of services) or the presentation by the consumer of the requirements provided for in paragraph 1 of this article. A penalty (penalty) for violation of the deadlines for completing the work (rendering the service) shall be charged for each day (hour, if the period is defined in hours) of delay until the completion of the work (rendering the service) or the presentation by the consumer of the requirements provided for in paragraph 1 of this article. The amount of the penalty (penalty) collected by the consumer cannot exceed the price of a particular type of work (service) or the total price of the order, if the price of a particular type of work (service) is not specified in the contract for the performance of work (service). The amount of the penalty (penalty) is determined based on the price of the work (rendering the service), and if the indicated price is not determined, based on the total price of the order that existed at the place where the consumer's claim was to be satisfied by the contractor on the day of voluntary satisfaction of such a claim or on the day of the judgment, if the consumer's claim was not voluntarily satisfied. 6. The requirements of the consumer, established by paragraph 1 of this article, are not subject to satisfaction if the contractor proves that the violation of the terms for the performance of work (rendering of services) occurred due to force majeure or through the fault of the consumer. Article 29. The rights of the consumer in case of detection of shortcomings in the work performed (service rendered) 1. In the event of detection of shortcomings in the work performed (service rendered), the consumer has the right to demand at his choice: free elimination of shortcomings in the work performed (service rendered); a corresponding reduction in the price of the work performed (service rendered); gratuitous production of another thing from a homogeneous material of the same quality or re-performing the work. In this case, the consumer is obliged to return the thing previously transferred to him by the contractor; reimbursement of expenses incurred by him to eliminate the shortcomings of the work performed (service rendered) on his own or by third parties. The consumer's claims for the gratuitous elimination of defects, for the manufacture of another thing or for the re-performance of work (rendering of services) may be accompanied by a demand to reduce the price of the work performed (rendered service). The consumer has the right to terminate the contract for the performance of work (provision of services) and demand full compensation for losses if the shortcomings of the work performed (service rendered) are not eliminated by the contractor within the period established by the specified contract. The consumer also has the right to terminate the contract for the performance of work (provision of services) if he discovers significant shortcomings in the work performed (service rendered) or other significant deviations from the terms of the contract. The consumer also has the right to demand full compensation for losses caused to him due to shortcomings in the work performed (service rendered). Losses are reimbursed within the time limits established to meet the relevant requirements of the consumer. 2. The price of the work performed (service rendered), returned to the consumer upon termination of the contract for the performance of work (service rendering), as well as taken into account when reducing the price of the work performed (service rendered), is determined in accordance with paragraph 3 of Article 24 of this Law. 3. The requirements established by paragraph 1 of this article may be presented in case of detection of deficiencies in the acceptance of the work performed (service rendered) or in the course of the performance of work (service rendering), and if it is impossible to detect deficiencies in the acceptance of the work performed (service rendered) in during the warranty period or within six months from the date of acceptance of the work performed (service rendered) in the absence of a warranty period. Claims in respect of deficiencies in the structure or other immovable property that cannot be detected upon acceptance of the work performed (service rendered) may be presented upon detection of deficiencies in the work performed (service rendered) during the warranty period, and in its absence, within two years from the date of acceptance of the work performed (service rendered). 4. In the event that significant shortcomings in the work performed (service rendered) are revealed, which were made due to the fault of the contractor, the consumer has the right to present to the contractor a demand for the free elimination of shortcomings in the work performed (service rendered) after the expiration of the warranty period established for the work performed (service rendered) by the contractor or by expiration of the terms specified in paragraph 3 of this article. The specified consumer demand may be presented within the established service life of the work performed (service rendered) or within ten years from the date of acceptance of the work performed (service rendered), if the service life of the work performed (service rendered) is not established. If this requirement is not satisfied within the time limits established by Article 30 of this Law, the consumer, at his choice, has the right to demand: an appropriate reduction in the price for the work performed (service rendered); reimbursement of expenses incurred by him to eliminate the shortcomings of the work performed (service rendered) by his own means or by third parties; termination of the contract for the performance of work (provision of services) and compensation for losses. Article 30 reasonable time assigned by the consumer. The shortcomings of the work performed (service rendered) must be eliminated within twenty days from the date of presentation of the requirement by the consumer, unless a shorter period is established by the contract (agreement of the parties) when accepting the work performed (service rendered) or the rules for performing certain types of work (rendering certain types of services). ). The term for the elimination of deficiencies appointed by the consumer or established by the parties (by agreement of the parties) is indicated in the contract or in another document signed by the parties. For violation of the deadlines provided for by this article to eliminate the shortcomings of the work performed (service rendered), the contractor shall pay the consumer for each day of delay a penalty (penalty), the amount and procedure for calculating which are determined in accordance with paragraph 5 of Article 28 of this Law. In case of violation of the specified terms, the consumer has the right to present other requirements to the contractor, provided for in paragraphs 1 and 4 of Article 29 of this Law. Article 31 on the performance of work (provision of services), provided for in paragraph 1 of Article 28 and paragraphs 1 and 4 of Article 29 of this Law, are subject to satisfaction within ten days from the date of presentation of the relevant request. 2. The requirements of the consumer for the free production of another thing from a homogeneous material of the same quality or for the repeated performance of work (rendering of a service) are subject to satisfaction within the time period established for the urgent performance of work (rendering of a service), and if this period is not established, within the period stipulated by the contract for the performance of work (provision of services), which was improperly performed. 3. For violation of the deadlines provided for by this article to satisfy certain requirements of the consumer, the contractor shall pay the consumer for each day of delay a penalty (penalty), the amount and procedure for calculating which are determined in accordance with paragraph 5 of Article 28 of this Law. In case of violation of the terms specified in paragraphs 1 and 2 of this article, the consumer has the right to present to the contractor other requirements provided for in paragraph 1 of Article 28 and paragraphs 1 and 4 of Article 29 of this Law. Article 32 The right of the consumer to terminate the contract for the performance of work (provision of services) The consumer has the right to terminate the contract for the performance of work (provision of services) at any time by paying the contractor a part of the price in proportion to the part of the work performed (service rendered) before receiving a notice of termination of the specified contract. The consumer is also obliged to compensate the contractor for losses caused by the termination of the contract for the performance of work (rendering of services), within the difference between the part of the price paid for the work (rendered service) performed before receiving the notice of termination of the specified contract, and the price of all work performed (rendered service) . article 33 Drawing up such an estimate at the request of the consumer or contractor is mandatory. 2. The contractor is not entitled to demand payment for the performance of work (provision of services) and additional costs, not included in the firm estimate, if the consumer has not agreed to perform such work (rendering a service) or has not instructed the performer to perform such work (rendering a service). If there is a need to exceed the approximate estimate, the contractor is obliged to immediately notify the consumer about this. In this case, the consumer has the right to refuse to fulfill the contract for the performance of work (rendering of services), having reimbursed the contractor for the expenses incurred by him and attributable to the work performed (service rendered), according to the initially determined estimate. If the contractor did not warn the consumer about exceeding the approximate estimate, the contractor is obliged to perform the work (render the service) within the initial approximate estimate. Article 34. Performance of work from the material of the contractor 1. The contractor is obliged to perform the work specified in the contract for the performance of work, from his material and with his own means, if the consumer does not require the performance of work from his material. The contractor performing work from his material is responsible for its proper quality. 2. The material of the performer is paid by the consumer at the conclusion of the specified contract in full or in the amount specified in the rules for the performance of certain types of work or in the contract for the performance of work with the condition of final payment upon receipt by the consumer of the work performed by the contractor, unless a different procedure for payment for the material of the contractor is provided by agreement of the parties . 3. In cases stipulated by the specified rules or the contract for the performance of work, the material may be provided by the contractor to the consumer on credit. A subsequent change in the price of the contractor's material provided on credit does not entail a recalculation. 4. Material of the performer and necessary for the performance of work technical means , tools, etc. are delivered to the place of work by the contractor. Article 35. Performance of work from the material (with a thing) of the consumer 1. If the work is performed in whole or in part from the material (with a thing) of the consumer, the performer is responsible for the safety of this material (thing), its correct use. The contractor is obliged: to warn the consumer about the unsuitability or poor quality of the material (thing) transferred to him; submit a report on the consumption of the material and return its balance. In case of complete or partial loss (damage) of the material (thing) accepted from the consumer, the contractor is obliged within three days to replace it with a homogeneous material (thing) of a similar quality and, at the request of the consumer, to manufacture a product from a homogeneous material (thing) within a reasonable time, and if in the absence of a homogeneous material (thing) of similar quality - to reimburse the consumer for twice the cost of the lost (damaged) material (thing), as well as the costs incurred by the consumer. 2. The price of the lost (damaged) material (thing) is determined on the basis of the price of the material (thing) that existed in the place where the consumer’s claim was to be satisfied by the contractor on the day of voluntary satisfaction of such a claim or on the day a court decision was made, if the claim the consumer was not voluntarily satisfied. The price of the material (thing) transferred to the contractor is determined by the consumer and indicated in the contract for the performance of work or in another document (receipt, order) confirming its conclusion. 3. The contractor shall be released from liability for the total or partial loss (damage) of the material (thing) received by him from the consumer, if the consumer was warned by the contractor about the special properties of the material (thing) that may entail its complete or partial loss (damage) . Ignorance by the performer of the special properties of the material (thing) does not relieve him of responsibility. Article 36 . If the consumer, despite timely and reasonable informing the contractor, does not replace the unsuitable or poor-quality material within a reasonable time, does not change the instructions on the method of performing work (rendering a service), or does not eliminate other circumstances that may reduce the quality of the work performed (rendered service), the contractor has the right to terminate the contract for the performance of work (provision of services) and demand full compensation for losses. Article 37. The procedure for payment for work performed (service rendered) The procedure for payment for work performed (service rendered) is determined by the contract between the consumer and the contractor. The consumer is obliged to pay for the work performed by the contractor in full (service rendered) at the end of it, unless otherwise provided by law or other legal acts of the Russian Federation or an agreement between the consumer and the contractor. Article 38 Article 39 Chapter IV. STATE AND PUBLIC PROTECTION OF CONSUMER RIGHTS Article 40. Powers of the federal antimonopoly body 1. The federal antimonopoly body (its territorial bodies) exercises state control over the observance of laws and other legal acts of the Russian Federation regulating relations in the field of consumer rights protection. This body (its territorial bodies) sends: within its competence, instructions to manufacturers (executors, sellers) to stop violations of consumer rights, including the termination of the sale of goods with expired validity, as well as on the termination of the sale of goods (performance of work), for which expiration dates or service life should be established, but not established, and on the suspension of the sale of goods (performance of work, provision of services) in the absence of reliable and sufficient information about the product (work , service); materials on violation of consumer rights to the authority that issued the license to carry out the relevant type of activity, to resolve the issue of suspension of this license or its early cancellation; to the prosecutor's office, other law enforcement according to jurisdiction, materials for resolving issues of initiating criminal cases on the grounds of crimes related to violation of consumer rights provided for by law. 2. The federal antimonopoly body issues official clarifications on the application of laws and other legal acts of the Russian Federation regulating relations in the field of consumer protection. 3. The federal antimonopoly body (its territorial bodies) has the right to conclude agreements with manufacturers (executors, sellers) on their compliance with the rules and customs of business transactions in the interests of consumers. 4. The federal antimonopoly body (its territorial bodies) has the right to apply to the court for the protection of consumer rights in cases of detection of violations of consumer rights, to bring claims to the courts in the interests of an indefinite number of consumers, including the liquidation of the manufacturer (executor, seller) or the termination of activities an individual entrepreneur for repeated or gross violation of consumer rights established by law or other legal act, as well as to bring claims to arbitration courts against individual entrepreneurs for the enforcement of fines for evading the execution of orders or for their untimely execution. The federal antimonopoly body (its territorial bodies) may be invited by the court to participate in the process or join the process on its own initiative to give an opinion on the case in order to protect consumer rights. Article 41 oral forms and other information necessary for the exercise by the federal antimonopoly body (its territorial bodies) of the powers provided for by this Law. Article 42 federal agency for standardization, metrology and certification, the federal body for sanitary and epidemiological supervision, the federal body for environmental protection and natural resources and other federal executive authorities (their territorial bodies) exercising control over the quality and safety of goods (works, services), within their competence: exercise control over compliance with the requirements for the safety of goods (works, services); send instructions to eliminate violations of the requirements for the safety of goods (works, services), requirements to discontinue the production of such goods (works, services), stop the production and sale of such goods (performance of works, provision of services), stop the sale of goods with expired shelf life and goods (works) for which expiration dates or service life should be established, but not established, as well as requirements to suspend the sale of goods (works, services) in the absence of reliable and sufficient information about goods (works, services) about their recall from consumers and informing consumers about it; file suits in courts, arbitration courts against manufacturers (performers, sellers) in case of violation by them of the requirements for the safety of goods (works, services). 2. In order to ensure the safety of goods (works, services), the federal body for standardization, metrology and certification, the federal body for sanitary and epidemiological supervision and other federal executive bodies exercising control over the quality and safety of goods (works, services), within their competencies establish mandatory requirements for the safety of goods (works, services) and monitor compliance with these requirements. 3. Coordination of the activities of the federal executive bodies exercising control over the quality and safety of goods (works, services), as well as the organization and conduct of work on mandatory certification of goods (works, services) shall be entrusted to the federal body for standardization, metrology and certification. Article 43 services) 1. The federal antimonopoly body (its territorial bodies) shall have the right to impose a fine on the manufacturer (executor, seller) for evading performance or for untimely execution of its legal instructions to stop violations of consumer rights in the amount of up to five thousand minimum wages established by the federal by law. The fine is imposed by an official of the federal antimonopoly body (its territorial body). 2. The federal body for standardization, metrology and certification (its territorial bodies) and other federal executive bodies (their territorial bodies) exercising control over the quality and safety of goods (works, services), within their competence, have the right to impose a fine in the following cases: evasion or untimely execution of their legal instructions by the manufacturer (performer, seller) - in the amount of up to five thousand minimum wages established by federal law; causing damage to consumers by goods (works, services) that do not meet the requirements for the safety of goods (works, services) - in the amount of up to five thousand minimum wages established by federal law; sales of goods (performance of works, provision of services), including imported ones, without certificates confirming the compliance of goods (works, services) with the mandatory requirements of standards - in the amount of the cost of goods sold (work performed, services rendered); violation of the rules for mandatory certification of goods (works, services) by certification bodies, as well as the provision of unreliable test results of goods (works, services) by testing laboratories (centers) during their mandatory certification - in the amount of twice the cost of the relevant goods (works, services). 3. The amount of fines provided for in paragraph 1 and paragraphs two and three of paragraph 2 of this article, in each specific case, are determined taking into account the amount of damage caused and other circumstances. The fines provided for in paragraphs 1 and 2 of this article, imposed on manufacturers (executors, sellers), as well as on certification bodies, testing laboratories (centers), with the exception of a fine on an individual entrepreneur, are collected without acceptance within thirty days from the date of issuance of the relevant decisions to impose fines. The fines provided for by paragraph 1 and paragraphs two and three of paragraph 2 of this article, imposed on individual entrepreneurs, shall be paid by them within thirty days from the date of receipt of the relevant decisions on the imposition of fines. When dodging individual entrepreneurs from payment of the fine within the established time limit or in case of non-payment of the fine in full, the bodies referred to in paragraphs 1 and 2 of this article shall have the right to apply to court of Arbitration with applications for the recovery from individual entrepreneurs of the corresponding amounts of fines, as well as a penalty in the amount of one percent of the imposed amount of the fine or its unpaid part for each day of delay. The fines provided for by paragraphs four and five of paragraph 2 of this article and imposed on individual entrepreneurs shall be collected in accordance with the administrative legislation. 4. The amounts of fines collected in accordance with paragraphs 1 and 2 of this article shall be directed to the federal budget. 5. Manufacturers (executors, sellers) of goods (works, services), certification bodies, testing laboratories (centers) shall have the right to apply to the arbitration court with applications for invalidating, in whole or in part, the instructions of the federal antimonopoly body (its territorial bodies), the federal body for standardization, metrology and certification (its territorial bodies) and other federal executive authorities (their territorial bodies) exercising control over the quality and safety of goods (works, services), or on the abolition or amendment of the relevant resolutions on the imposition of fines. Orders and resolutions on the imposition of fines by the above federal executive bodies (their territorial bodies) may be appealed against within six months from the date of their issuance. Article 44 analyze contracts concluded by sellers (executors, manufacturers) with consumers in order to identify conditions that infringe on the rights of consumers; upon detection of goods (works, services) of inadequate quality, as well as dangerous to life, health, property of consumers and the environment, immediately notify the federal executive authorities that monitor the quality and safety of goods (works, services); in cases of revealing the sale of goods (performance of work, provision of services) that is not accompanied by reliable and sufficient information, or with expired expiration dates, or without expiration dates, if the establishment of these periods is mandatory, suspend the sale of goods (performance of work, provision of services) until the provision of information or stop the sale of goods (performance of work, provision of services); apply to the courts to protect the rights of consumers (an indefinite number of consumers). To ensure the protection of consumer rights, local governments independently form appropriate structures. Article 45. Rights of public associations of consumers (their associations, unions) 1. Citizens have the right to unite on a voluntary basis in public associations of consumers (their associations, unions) that operate in accordance with the Federal Law "On Public Associations" and their charters. 2. Public associations of consumers (their associations, unions) in cases stipulated by the charters of these associations (their associations, unions) have the right: to participate in the development of requirements for the safety of goods (works, services), as well as standards that establish mandatory requirements in this area , draft laws and other legal acts of the Russian Federation regulating relations in the field of consumer protection; conduct an independent examination of the quality and safety of goods (works, services); verify compliance with the rights of consumers and the rules of trade, household and other types of consumer services, participate on behalf of consumers in the conduct of examinations on the facts of violation of consumer rights; submit proposals to the federal executive authorities, organizations on measures to improve the quality of goods (works, services), withdraw from production, withdrawal from circulation of goods (works, services) hazardous to life, health, property of consumers and the environment; participate jointly with the federal executive authorities in exercising control over the application of regulated prices; submit materials to the prosecutor's office and federal executive authorities on bringing to justice persons guilty of the release and sale of goods (performance of work, provision of services) that do not meet the established requirements for the safety and quality of goods (work, services), as well as violation of the rights consumers established by laws or other legal acts of the Russian Federation; apply to the prosecutor's office with requests to file protests on the invalidation of acts of federal executive authorities, acts of executive authorities of constituent entities of the Russian Federation and acts of local governments that are contrary to laws governing relations in the field of consumer protection; apply to the courts to protect the rights of consumers (an indefinite number of consumers). Article 46 , unions) have the right to bring claims to the courts to recognize the actions of sellers (manufacturers, performers) or organizations performing the functions of sellers (manufacturers) on the basis of contracts with them, illegal in relation to an indefinite number of consumers and to stop these actions. When satisfying such a claim, the court obliges the offender to bring the decision of the court to the attention of consumers within the time period established by the court through the mass media or in another way. A court decision that has entered into legal force on recognizing the actions of the seller (manufacturer, performer) or an organization performing the functions of the seller (manufacturer) on the basis of an agreement with him as unlawful in relation to an indefinite number of consumers is mandatory for the court considering the consumer's claim on the civil law consequences of the seller's actions (manufacturer, performer) or an organization performing the functions of a seller (manufacturer) on the basis of an agreement with him, on the questions whether these actions took place and whether they were committed by these persons. Simultaneously with the satisfaction of a claim brought by a public association of consumers (their association, union) in the interests of an indefinite circle of consumers or an individual consumer, the court decides to reimburse the public associations of consumers (their associations, unions) for the court costs associated with the consideration of the case, including the costs to involve experts in the case. President of the Russian Federation B.N. Yeltsin Moscow, House of Soviets of Russia February 7, 1992 N 2300-1 RESOLUTION OF THE SUPREME COUNCIL OF THE RUSSIAN FEDERATION On the Enactment of the Law of the Russian Federation "On the Protection of Consumer Rights" The Supreme Council of the Russian Federation decides: 1. Enact Law of the Russian Federation "On Protection of Consumer Rights" from the date of its publication. 2. Clause 5 of Article 5 of this Law shall enter into force on May 1, 1992. 3. Before January 1, 1993, extend the effect of paragraphs 1 and 2 of Article 17, paragraphs 1 and 2 of Article 18 of this Law to state production and trade enterprises. Until January 1, 1993, the deadlines for eliminating defects in goods (works, services), as well as for replacing goods trade enterprises and manufacturers (executors) based on other forms of ownership, to be established by agreement with consumers. 4. To the Government of the Russian Federation: a) within three months: to submit proposals to the Supreme Council of the Russian Federation on bringing legislative acts of the Russian Federation in line with the Law of the Russian Federation "On Protection of Consumer Rights"; determine the order phased introduction mandatory certification of goods (works, services) subject to mandatory certification in 1992, as well as a set of measures to prevent the import into the territory of the Russian Federation of goods that do not meet safety requirements; ensure the abolition of departmental regulations, including instructions regulating relations in the field of consumer rights, and bring government regulations in line with this Law; b) within six months: to adopt the regulations provided for in paragraph 3 of Article 18, part two of Article 19, paragraph 1 of Article 23, part two of Article 24, Articles 25, 27; prepare proposals on the procedure for compensating for losses caused to consumers due to defects in the product (work, service), in case of insolvency (bankruptcy) of the enterprise (entrepreneur), as well as the insufficiency of its property to meet the requirements of consumers; together with the State Committee of the Russian Federation for Antimonopoly Policy and Support for New economic structures submit to the Supreme Council of the Russian Federation a plan of legislative work on consumer protection issues, taking into account world experience. 5. The Law of the Russian Federation "On the Protection of Consumer Rights" applies to legal relations that have arisen after its entry into force. For legal relations that arose before its entry into force, this Law shall apply to those rights and obligations that arise after its entry into force. 6. Until the legislation of the Russian Federation and the constituent republics of the Russian Federation is brought into line with this Law current legislature of the Russian Federation and the republics within the Russian Federation shall apply insofar as it does not contradict this Law. Chairman of the Supreme Council of the Russian Federation R.I. Khasbulatov Moscow, House of Soviets of Russia February 7, 1992 N 2300 / 1-1 LAW OF THE RUSSIAN FEDERATION On the Protection of Consumer Rights (as amended, put into effect on January 15, 1996 by the Federal Law of January 9, 1996 of the year N 2-FZ, except for the provisions contained in paragraphs 2 and 4 of Article 5, the first paragraph of paragraph 4 of Article 7 and in the eighth paragraph of paragraph 1 of Article 18. The provisions contained in paragraphs 2 and 4 of Article 5, the first paragraph of paragraph 4 of Article 7 and in paragraph eight of paragraph 1 of Article 18 shall enter into force from the date of approval by the Government of the Russian Federation of the relevant lists.) This Law regulates relations arising between consumers and manufacturers, performers, sellers in the sale of goods (performance of work, provision of services), establishes the rights of consumers to acquisition of goods (works, services) of proper quality and safe for life and health of consumers, obtaining information about goods (works, services) and about their manufacturers (executors, sellers), education, state and public protection of their interests, and also determines the mechanism for the implementation of these rights. The main concepts used in this Law: consumer - a citizen who intends to order or purchase or ordering, acquiring or using goods (works, services) solely for personal (domestic) needs, not related to making a profit; manufacturer - an organization, regardless of its form of ownership, as well as an individual entrepreneur producing goods for sale to consumers; contractor - an organization, regardless of its form of ownership, as well as an individual entrepreneur performing work or providing services to consumers under a reimbursable contract; seller - an organization, regardless of its form of ownership, as well as an individual entrepreneur selling goods to consumers under a contract of sale; standard - a state standard, sanitary norms and rules, building norms and rules and other documents that, in accordance with the law, establish mandatory requirements for the quality of goods (works, services); lack of goods (works, services) - non-compliance of goods (works, services) with the standard, terms of the contract or usually imposed requirements for the quality of goods (works, services); significant defect of a product (work, service) - a defect that makes it impossible or unacceptable to use the product (work, service) in accordance with its intended purpose, or which cannot be eliminated, or which reappears after elimination, or which requires large costs, or as a result of which the consumer is largely deprived of what he was entitled to expect when concluding the contract; safety of a product (work, service) - safety of a product (work, service) for the life, health, property of the consumer and the environment under normal conditions of its use, storage, transportation and disposal, as well as the safety of the process of performing work (rendering a service). Chapter I. GENERAL PROVISIONS Article 1. Legal regulation of relations in the field of consumer rights protection 1. Relations in the field of consumer rights protection are regulated by the Civil Code of the Russian Federation, this Law and other federal laws and legal acts of the Russian Federation adopted in accordance with it. 2. The Government of the Russian Federation is not entitled to instruct federal executive bodies to adopt acts containing norms on the protection of consumer rights. Article 2. International Treaties of the Russian Federation If an international treaty of the Russian Federation establishes other rules on the protection of consumer rights than those provided for by this Law, the rules of the international treaty shall apply. Article 3. The right of consumers to education in the field of consumer protection The right of consumers to education in the field of consumer protection is ensured through the inclusion of relevant requirements in state educational standards and general educational and professional programs, as well as through the organization of a system of consumer information about their rights and necessary actions to protect these rights. Article 4. Quality of goods (works, services) 1. The seller (executor) is obliged to transfer to the consumer goods (perform work, provide services), the quality of which corresponds to the contract. 2. If there are no conditions in the contract on the quality of the goods (work, service), the seller (executor) is obliged to transfer to the consumer goods (perform work, provide a service) suitable for the purposes for which goods (work, service) of this kind are usually used. 3. If the seller (executor) at the conclusion of the contract was informed by the consumer about the specific purposes of acquiring goods (performance of work, provision of services), the seller (executor) is obliged to transfer to the consumer goods (perform work, provide a service) suitable for use in accordance with these goals. 4. When selling goods according to the sample and (or) description, the seller is obliged to transfer to the consumer goods that correspond to the sample and (or) description. 5. If the standard provides for mandatory requirements for the quality of a product (work, service), the seller (executor) is obliged to transfer to the consumer the product (perform work, provide a service) that meets these requirements. Article 5 For a product (work) intended for long-term use, the manufacturer (executor) has the right to establish a service life - the period during which the manufacturer (executor) undertakes to provide the consumer with the opportunity to use the product (work) for its intended purpose and be liable for significant shortcomings arising from its fault. 2. The manufacturer (executor) is obliged to establish the service life of a durable product (work), including components (parts, assemblies, assemblies), which, after a certain period, may pose a danger to the life, health of the consumer, harm his property or the environment. environment. The list of such goods (works) is approved by the Government of the Russian Federation. 3. The service life of a product (work) can be calculated in units of time, as well as other units of change (kilometers, meters, etc.). 4. For foodstuffs, perfumes and cosmetics, medicines, household chemicals and other similar goods (works), the manufacturer (executor) is obliged to establish an expiration date - the period after which the goods (work) are considered unsuitable for their intended use. The list of such goods (works) is approved by the Government of the Russian Federation. 5. Sale of goods (performance of work) after the expiration of the established expiration date, as well as goods (performance of work) for which a service life or expiration date should be established, but it is not established, is prohibited. 6. The manufacturer (executor) has the right to establish a warranty period for the product (work) - the period during which, in the event of a defect in the product (work), the manufacturer (executor, seller) is obliged to satisfy the consumer's requirements established by Articles 18 and 29 of this Law. 7. The seller has the right to establish an additional warranty period for the goods in excess of the warranty period established by the manufacturer, or, if the manufacturer has not established a warranty period, the seller has the right to establish a warranty period in excess of the periods provided for in paragraph two of paragraph 1 of Article 19 of this Law. The requirements that the consumer has the right to present to the seller in the event of a defect in the goods during the warranty period established by the seller, the procedure and terms for satisfying these requirements, as well as the responsibility of the seller, are established by the contract between the consumer and the seller. Article 6. Obligation of the manufacturer to ensure the possibility of repair and maintenance of the goods The manufacturer is obliged to ensure the possibility of using the goods during its service life. For this purpose, the manufacturer ensures the repair and maintenance of the goods, as well as the release and supply to trade and repair organizations in the volume and assortment of spare parts necessary for repair and maintenance during the production period of the goods and after its removal from production during the service life of the goods, and in the absence of such a period within ten years from the date of transfer of the goods to the consumer. Article 7. The consumer's right to the safety of goods (work, services) 1. The consumer has the right to ensure that the goods (work, service) under normal conditions of its use, storage, transportation and disposal are safe for the life, health of the consumer, the environment, and also did not cause harm to the property of the consumer. The requirements that must ensure the safety of the goods (work, service) for the life and health of the consumer, the environment, as well as the prevention of harm to the consumer's property, are mandatory and are established in the manner determined by law. 2. The manufacturer (executor) is obliged to ensure the safety of the goods (work) during the established service life or shelf life of the goods (work). If, in accordance with paragraph 1 of Article 5 of this Law, the manufacturer (executor) has not established a service life for the goods (work), he is obliged to ensure the safety of the goods (work) within ten years from the date of transfer of the goods (work) to the consumer. Harm caused to the life, health or property of the consumer due to failure to ensure the safety of the goods (work) is subject to compensation in accordance with Article 14 of this Law. 3. If for the safe use of a product (work, service), its storage, transportation and disposal, it is necessary to comply with special rules (hereinafter referred to as the rules), the manufacturer (executor) is obliged to indicate these rules in the accompanying documentation for the product (work, service), on the label , marking or otherwise, and the seller (executor) is obliged to bring these rules to the attention of the consumer. 4. A product (work, service), for which laws or standards establish requirements that ensure the safety of life, health of the consumer and environmental protection and the prevention of harm to consumer property, as well as means that ensure the safety of life and health of the consumer, are subject to mandatory certification in the established okay. Lists of goods (works, services) subject to mandatory certification are approved by the Government of the Russian Federation. It is not allowed to sell goods (performance of work, provision of services), including imported goods, without information about the mandatory certification and not marked in the prescribed manner with a sign of compliance with the requirements specified in paragraph 1 of this article. 5. If it is established that if the consumer observes the established rules for the use, storage or transportation of goods (work), it causes or may cause harm to the life, health and property of the consumer, the environment, the manufacturer (executor, seller) is obliged to immediately suspend its production (sale) until the causes of harm are eliminated, and, if necessary, take measures to withdraw it from circulation and withdraw it from the consumer (consumers). If it is impossible to establish the causes of harm, the manufacturer (executor) is obliged to remove such goods (work, service) from production. If the manufacturer (performer) fails to fulfill this obligation, the removal of goods (works, services) from production, withdrawal from circulation and recall from consumers are carried out according to the instructions of the relevant federal executive body exercising control over the quality and safety of goods (works, services). Losses caused to the consumer in connection with the recall of goods (works, services) are subject to compensation by the manufacturer (executor) in full. 6. If it is established that the seller (executor) sells goods (performs works) that pose a danger to the life, health and property of consumers, such goods (works) are subject to seizure from the seller (executor) in the manner prescribed by law. Article 8. Consumer's right to information about the manufacturer (executor, seller) and goods (works, services) services). 2. The information specified in paragraph 1 of this article is brought to the attention of consumers in a clear and accessible form when concluding sales contracts and contracts for the performance of work (provision of services) by the methods adopted in certain areas of consumer service, in Russian, and additionally, according to at the discretion of the manufacturer (executor, seller), in the state languages ​​of the constituent entities of the Russian Federation and native languages ​​of the peoples of the Russian Federation. Article 9. Information about the manufacturer (executor, seller) 1. The manufacturer (executor, seller) is obliged to inform the consumer of the trade name (name) of his organization, its location (legal address) and its mode of operation. The seller (executor) places the specified information on the sign. The manufacturer (executor, seller) - an individual entrepreneur - must provide the consumer with information on state registration and the name of the body that registered it. 2. If the type (types) of activity carried out by the manufacturer (executor, seller) is subject to licensing, the consumer must be provided with information about the number of the license, its validity period, as well as information about the body that issued this license. 3. The information provided for in paragraphs 1 and 2 of this article must be brought to the attention of consumers also when trading household and other types of consumer services in temporary premises, at fairs, from stalls and in other cases, if trade, household and other types of services consumers are carried out outside the permanent location of the seller (executor). Article 10. Information about goods (works, services) 1. The manufacturer (executor, seller) is obliged to provide the consumer with the necessary and reliable information about goods (works, services) in a timely manner, ensuring the possibility of their correct choice. For certain types of goods (works, services), the list and methods of bringing information to the consumer are established by the Government of the Russian Federation. 2. Information about goods (works, services) must necessarily contain: designations of standards, the mandatory requirements of which must comply with goods (works, services); information on the main consumer properties of goods (works, services), and in relation to food products - information on the composition (including a list of other food products and food additives used in the process of their manufacture), on weight and volume, on the calorie content of food products, on the content of substances harmful to health in comparison with the mandatory requirements of the standards, as well as contraindications for use in certain types of diseases. The list of goods (works, services), information about which should contain contraindications for use in certain types of diseases, is approved by the Government of the Russian Federation; price and conditions for the acquisition of goods (works, services); warranty period, if it is established in accordance with this Law; rules and conditions for the efficient and safe use of goods (works, services); service life or shelf life of goods (works) established in accordance with this Law, as well as information about the necessary actions of the consumer after the expiration of the specified periods and possible consequences if such actions are not performed, and if the goods (works) after the expiration of the specified periods pose a danger to life , health and property of the consumer or become unsuitable for its intended use; the location (legal address) of the manufacturer (executor, seller) and the location of the organization (organizations) authorized by the manufacturer (seller) to accept claims from consumers and carry out repairs and maintenance of the goods (work); information on certification of goods (works, services) subject to mandatory certification; information on the rules for the sale of goods (performance of work, provision of services). If the product purchased by the consumer was in use or a defect (shortcomings) was eliminated in it, the consumer must be provided with information about this. 3. The information provided for in paragraph 2 of this article is brought to the attention of consumers in the technical documentation attached to the goods (works, services), on labels, markings or in another way accepted for certain individual types of goods (works, services). Information on certification of goods (works, services) is presented in the form of marking in accordance with the established procedure with a mark of conformity and indicating in the technical documentation information on certification (certificate number, validity period, issuing authority). Food products packaged or packaged on the territory of the Russian Federation must be provided with information about the place of their manufacture. Article 11. Mode of operation of the seller (executor) 1. The mode of operation of state, municipal organizations of trade, household and other types of consumer services is established by decision of the executive authorities of the constituent entities of the Russian Federation and local governments, respectively. 2. The mode of operation of organizations operating in the areas of trade, household and other types of consumer services and not specified in paragraph 1 of this article, as well as individual entrepreneurs, is established by them independently. 3. The mode of operation of the seller (executor) is brought to the attention of consumers and must comply with the established one. Article 12. Responsibility of the manufacturer (executor, seller) for improper information about the product (work, service), about the manufacturer (executor, seller) as well as about the manufacturer (executor, seller) entailed: the purchase of a product (work, service) that does not have the properties necessary for the consumer, the consumer has the right to terminate the contract and demand full compensation for losses. In this case, the consumer is obliged to return the goods (work performed) to the manufacturer (executor, seller); the impossibility of using the purchased goods (work, service) for its intended purpose, the consumer has the right to demand that he be provided with appropriate information within a reasonably short time. If the information is not provided within the agreed period, the consumer has the right to terminate the contract and demand full compensation for losses. In this case, the consumer is obliged to return the goods (work performed) to the manufacturer (executor, seller); the occurrence of defects in the goods (work) after its transfer to the consumer, he has the right to present the seller (manufacturer) with the requirements provided for in paragraphs 1 - 4 of Article 18 of this Law, or to present the requirements to the performer, provided for in paragraph 1 of Article 29 of this Law; causing harm to the life, health and property of the consumer, he has the right to demand compensation from the manufacturer (executor, seller) in the manner prescribed by Article 14 of this Law, as well as demand full compensation for losses caused to natural objects owned (possessed) by the consumer. 3. When considering the consumer's claims for compensation for losses caused by inaccurate or insufficiently complete information about a product (work, service), it is necessary to proceed from the assumption that the consumer has no special knowledge about the properties and characteristics of the product (work, service). Article 13. Responsibility of the seller (manufacturer, executor) for violation of the rights of consumers 1. The seller (manufacturer, executor) shall bear responsibility for violation of the rights of consumers, provided for by law or contract. 2. Losses caused to the consumer are subject to compensation in full in excess of the penalty (penalty) established by this Law or the contract. 3. Payment of a penalty (penalty) and compensation for damages do not release the seller (manufacturer, performer) from fulfilling the obligations imposed on him in kind to the consumer. 4. The seller (manufacturer, executor) shall be released from liability for non-fulfillment or improper fulfillment of obligations if he proves that the non-fulfillment of obligations or their improper fulfillment occurred due to force majeure, as well as on other grounds provided for by this Law. 5. The consumer's claims for the payment of a penalty (fine) provided for by this Law or the contract shall be subject to satisfaction by the seller (manufacturer, performer) on a voluntary basis. 6. If the court satisfies the requirements of the consumer established by this Law, the court shall have the right to make a decision to recover from the seller (manufacturer, performer) who violated the rights of the consumer, to the federal budget a fine in the amount of the value of the claim for non-compliance with the voluntary procedure for satisfying the consumer's requirements. If public associations of consumers (their associations, unions) or local self-government bodies make a statement in defense of consumer rights, fifty percent of the amount of the fine collected is transferred to the indicated associations (their associations, unions) or bodies. Article 14. Property Liability for Harm Caused as a Result of Defects in a Good (Work, Service) 1. Harm caused to life, health or property of a consumer as a result of design, production, prescription or other defects in a good (work, service) shall be subject to compensation in full. 2. The right to demand compensation for damage caused due to defects in goods (work, services) is recognized for any victim, regardless of whether he was in a contractual relationship with the contractor (seller) or not. 3. Damage caused to the life, health or property of the consumer shall be subject to compensation if the damage was caused during the established service life or shelf life of the goods (work). If, in accordance with this Law, the manufacturer (performer) must establish a service life or expiration date for a product (work), but it is not established, or the consumer to whom the product was sold (work performed) was not informed of the necessary actions after the expiration of the period service or expiration date and possible consequences if these actions are not performed, the damage is subject to compensation regardless of the time of its infliction. If, in accordance with paragraph 1 of Article 5 of this Law, the manufacturer (executor) has not established a service life for the goods (work), the damage is subject to compensation if it is caused within ten years from the date of transfer of the goods (work) to the consumer, and if the date of transfer cannot be established , from the date of manufacture of the goods (completion of work). Damage caused due to defects in the goods is subject to compensation by the seller or manufacturer of the goods at the choice of the victim. Damage caused due to defects in the work or service is subject to compensation by the contractor. 4. The manufacturer (executor) shall be liable for harm caused to the life, health and property of the consumer in connection with the use of materials, equipment, tools and other means necessary for the production of goods (performance of work, provision of services), regardless of whether the level of scientific and technical knowledge to reveal their special properties or not. 5. The manufacturer (executor, seller) shall be released from liability if he proves that the harm was caused due to force majeure or violation by the consumer of the established rules for the use, storage or transportation of goods (work, services). Article 15 rights of consumers, is subject to compensation by the tortfeasor in the presence of his fault. The amount of compensation for non-pecuniary damage is determined by the court. Compensation for moral damage is carried out regardless of compensation for property damage and losses incurred by the consumer. Article 16 The terms of the contract that infringe on the rights of the consumer in comparison with the rules established by laws or other legal acts of the Russian Federation in the field of consumer rights protection are recognized as invalid. If, as a result of the execution of an agreement that infringes on the rights of the consumer, he has incurred losses, then they are subject to compensation by the manufacturer (executor, seller) in full. 2. It is prohibited to condition the purchase of certain goods (works, services) on the obligatory purchase of other goods (works, services). Losses caused to the consumer as a result of violation of his right to free choice of goods (works, services) are reimbursed by the seller (executor) in full. 3. The seller (executor) is not entitled to provide additional services provided for a fee without the consent of the consumer. The consumer has the right to demand from the seller (executor) the return of the amounts paid for the provision of additional services without his consent. Article 17. Judicial protection of consumer rights 1. Protection of consumer rights is carried out by the court. 2. Claims are brought to the court at the place of residence of the plaintiff, or at the location of the defendant, or at the place of infliction of harm. 3. Consumers on claims related to violation of their rights, as well as the federal antimonopoly body, federal executive authorities (their territorial bodies) that control the quality and safety of goods (works, services), local governments, public associations of consumers (their associations, unions) on claims brought in the interests of a consumer, a group of consumers, an indefinite circle of consumers, are exempt from payment of the state fee. Chapter II. PROTECTION OF THE RIGHTS OF CONSUMERS IN THE SALES OF GOODS TO CONSUMERS Article 18. Consequences of the sale of goods of inadequate quality by a third party; proportional reduction of the purchase price; replacement for a product of a similar brand (model, article); replacement for the same product of another brand (model, article) with a corresponding recalculation of the purchase price; termination of the contract of sale. In this case, the consumer is obliged to return the goods with defects. In this case, the consumer has the right to demand also full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are reimbursed within the time limits established by this Law to meet the relevant requirements of the consumer. With regard to technically complex goods, the requirements of the consumer specified in paragraphs four to six of this clause are subject to satisfaction in the event that significant defects are found in the goods. The list of such goods is approved by the Government of the Russian Federation. With regard to goods purchased by the seller under a commission agreement for subsequent sale to consumers, the consumer's requirements specified in the second and fourth paragraphs of this clause are subject to satisfaction with the consent of the seller. 2. The requirements specified in paragraph 1 of this article are presented by the consumer to the seller or the organization that performs the functions of the seller on the basis of an agreement with him. 3. The consumer has the right to present the requirements specified in paragraphs two and four of clause 1 of this article to the manufacturer or an organization performing the functions of the manufacturer on the basis of an agreement with him. Instead of presenting these requirements, the consumer has the right to return the goods of inadequate quality to the manufacturer and demand the return of the amount paid for it. 4. In the event that a consumer purchases goods of inadequate quality, for which an expiration date is set, the seller is obliged to replace this product with goods of appropriate quality or return to the consumer the amount paid by him, if the defects of the goods are found within the expiration date. 5. The requirements of the consumer are considered upon presentation by the consumer of a sales or cash receipt, and in relation to goods for which warranty periods are established, a technical passport or other document replacing it. The seller is obliged to issue a sales receipt or other document certifying the fact of purchase to the consumer. The seller (manufacturer) or an organization performing the functions of a seller (manufacturer) on the basis of an agreement with him is obliged to accept goods of inadequate quality from the consumer, and, if necessary, to check the quality of the goods. The consumer has the right to participate in the quality control of the goods. If a dispute arises about the causes of defects in the goods, the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, are obliged to conduct an examination of the goods at their own expense. The consumer has the right to challenge the conclusion of such an examination in court. If, as a result of the examination of the goods, it is established that the defects arose after the transfer of the goods to the consumer as a result of his violation of the established rules for the use, storage or transportation of the goods, the actions of third parties or force majeure, the consumer is obliged to compensate the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) for on the basis of an agreement with him, the costs of conducting an examination, as well as the costs associated with its implementation for the storage and transportation of goods. The seller (manufacturer) or an organization performing the functions of a seller (manufacturer) on the basis of an agreement with him, are obliged to satisfy the requirements of the consumer, unless they prove that the defects of the goods arose after its transfer to the consumer as a result of his violation of the established rules for the use, storage or transportation of goods, actions third parties or force majeure. 6. Delivery of bulky goods and goods weighing more than five kilograms for repair, markdown, replacement and return to the consumer are also carried out at the expense of the seller (manufacturer) or an organization performing the functions of the seller (manufacturer) on the basis of an agreement with him. In case of failure to fulfill this obligation, as well as in the absence of a seller (manufacturer) or an organization performing the functions of a seller (manufacturer) on the basis of an agreement with him, at the location of the consumer, delivery and return of these goods can be carried out by the consumer. In this case, the seller (manufacturer) or an organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, are obliged to reimburse the costs to the consumer associated with the delivery and return of these goods. Article 19. Deadlines for the Consumer to Submit Claims in Respect of Defects in Goods 1. The consumer has the right to present the claims established by Article 18 of this Law in respect of defects in goods if they are discovered during the warranty period or shelf life established by the manufacturer in accordance with Article 5 of this Law. In relation to goods for which no warranty or expiration dates have been established, the consumer has the right to make these claims if the defects of the goods are discovered within six months from the date of their transfer to the consumer, and in relation to immovable property within no more than two years from the date of its transfer to the consumer, unless longer periods are established by law or contract. 2. The warranty period of the product, as well as its service life, is calculated from the date of sale to the consumer. If it is impossible to determine the date of sale of the goods, these terms shall be calculated from the date of manufacture of the goods. For seasonal goods (shoes, clothing, and others), these periods are calculated from the moment of the onset of the corresponding season, the onset of which is determined by the constituent entities of the Russian Federation, respectively, based on the climatic conditions of the location of consumers. When selling goods by samples, by mail, as well as in cases where the moment of concluding a sales contract and the moment of transferring the goods to the consumer do not coincide, these periods are calculated from the day the goods are delivered to the consumer, and if the goods need special installation (connection) or assembly, from the date of its installation (connection) or assembly. If the day of delivery, installation (connection) or assembly of the goods cannot be determined, these periods are calculated from the date of conclusion of the contract of sale. With regard to real estate, the warranty period and service life are calculated from the moment of state registration of the contract for the sale of real estate. The expiration date is determined by the period of time calculated from the date of manufacture of the goods, during which the goods are suitable for use, or the date before which the goods are suitable for use. The duration of the shelf life of the goods must comply with the mandatory requirements for the safety of the goods established by the standards. 3. Warranty periods may be established for components and components of the main product. Warranty periods for components and components are calculated in the same manner as the warranty period for the main product. The warranty period for components and components of the main product cannot be less than the warranty period for the main product. If a component product has a warranty period longer than the warranty period for the main product, the consumer has the right to make claims regarding the defects of the product, provided that the defects of the component product are discovered during the warranty period for this product, regardless of the expiration of the warranty period for the main product. 4. The terms specified in this article are brought to the attention of the consumer in the information about the product provided to the consumer in accordance with article 10 of this Law. 5. In the event that significant defects in the goods are revealed through the fault of the manufacturer, the consumer has the right to present to the manufacturer a demand for the free elimination of defects in the goods after the expiration of the warranty period established for the goods by the manufacturer, or after the expiration of the periods specified in paragraph two of paragraph 1 of this article. The said claim may be brought within the established service life of the goods or within ten years from the date of transfer of the goods, if the service life of the goods has not been established. If this requirement is not satisfied within twenty days from the date of presentation by the consumer of such a requirement, the consumer has the right, at his choice, to present to the manufacturer other requirements established by paragraph 3 of Article 18 of this Law. Article 20. Elimination of defects in goods by the manufacturer (seller) elimination of product defects. 2. With regard to durable goods, the manufacturer (seller) or an organization performing the functions of a manufacturer (seller) on the basis of an agreement with him, are obliged, upon presentation of the specified requirement by the consumer, within seven days to provide the consumer with a similar product free of charge for the period of repair, ensuring delivery at his own expense. The list of durable goods to which this requirement does not apply is established by the Government of the Russian Federation. 3. In case of elimination of defects in the product, the warranty period for it is extended for the period during which the product was not used. The specified period is calculated from the day the consumer applied with a requirement to eliminate the defects of the goods until the day of its issuance upon completion of the repair. 4. When defects are eliminated by replacing a component or component of the main product for which warranty periods are established, the warranty period for a new component or component of the main product is calculated from the day the product is issued to the consumer upon completion of the repair. Article 21. Replacement of goods of inadequate quality 1. In the event that the consumer discovers defects in the goods and presents a demand for the replacement of such goods, the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, are obliged to replace such goods within seven days from the date of presentation of the specified requirement by the consumer, and, if necessary, an additional check of the quality of the goods by the seller (manufacturer) or an organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, within twenty days from the date of presentation of the specified requirement. If the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) on the basis of an agreement with him does not have the necessary to replace the goods on the day of presentation of the specified demand, the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, must replace such goods within a month from the date of presentation of the specified requirement. At the request of the consumer, the seller (manufacturer) or an organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, are obliged to provide the consumer free of charge with delivery for temporary use for the replacement period of a similar durable product, ensuring its delivery at its own expense. This rule does not apply to goods, the list of which is established in accordance with paragraph 2 of Article 20 of this Law. For regions of the Far North and other regions of seasonal delivery of goods, the consumer's demand for the replacement of goods is subject to satisfaction at the request of the consumer within the period necessary for the next delivery of the corresponding goods to these regions, if the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) does not have on the basis of an agreement with him, necessary for the replacement of goods on the day of presentation of the specified requirement. 2. A product of inadequate quality must be replaced with a new product, that is, with a product that has not been in use. When replacing the goods, the warranty period is calculated anew from the date of transfer of the goods to the consumer. Article 22 satisfaction by the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, within ten days from the date of presentation of the relevant request. Article 23. Responsibility of the seller (manufacturer) for the delay in fulfilling the requirements of the consumer (manufacturer) or an organization that performs the functions of a seller (manufacturer) on the basis of an agreement with him, which has committed such violations, shall pay the consumer for each day of delay a penalty (fine) in the amount of one percent of the price of the goods. The price of the goods is determined on the basis of its price that existed in the place where the consumer's demand was to be satisfied by the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, on the day of voluntary satisfaction of such a demand or on the day issuance of a court decision if the claim was not voluntarily satisfied. 2. In case of non-fulfillment of the requirements of the consumer within the time limits provided for in Articles 20 - 22 of this Law, the consumer has the right, at his choice, to present other requirements established by Article 18 of this Law. Article 24 When replacing goods of inadequate quality with goods of a similar brand (model, article), the price of the goods is not recalculated. 2. When replacing goods of inadequate quality with the same goods of a different brand (model, article), if the price of the goods to be replaced is lower than the price of the goods provided in exchange, the consumer must pay the difference in prices; if the price of the goods to be replaced is higher than the price of the goods provided in exchange, the difference in prices shall be paid to the consumer. In these calculations, in the event of an increase in the price of the goods to be replaced, its price is applied on the day the consumer's demand is presented, in the event of a price decrease - on the day of its purchase by the consumer. 3. Upon termination of the contract of sale, or upon return of goods of inadequate quality to the manufacturer, or upon satisfaction of the consumer's demand for a reduction in the purchase price, settlements with the consumer are made in the event of an increase in the price of the goods, based on the price of the goods on the day the consumer's demand for termination of the purchase agreement is satisfied. -sales, or on the return of goods of inadequate quality to the manufacturer, or on a reduction in the purchase price, and in the event of a decrease in the price of the goods, based on the price of the goods on the day of its purchase. 4. In case of termination of the contract of sale, the amount of money paid for the goods in the amount of the loan repaid by the day of return of the goods is returned to consumers to whom the goods were sold on credit, and the fee for granting the loan is also reimbursed. Article 25. The consumer's right to exchange goods of good quality 1. The consumer has the right to exchange non-food goods of good quality for a similar product from the seller from whom this product was purchased, if the specified product did not fit in shape, size, style, color, size or otherwise. reasons can not be used by the consumer for its intended purpose. The consumer has the right to exchange a non-food product of good quality within fourteen days, not counting the day of its purchase. The exchange of a non-food product of good quality is carried out if the specified product was not in use, its presentation, consumer properties, seals, factory labels, as well as a sales receipt or cash receipt issued to the consumer along with the sold specified product are preserved. The list of goods not subject to exchange on the grounds specified in this article is approved by the Government of the Russian Federation. 2. In the event that a similar product is not available for sale on the day the consumer contacts the seller, the consumer has the right to terminate the contract of sale and demand a refund of the amount paid for the specified product or exchange it for a similar product upon the first receipt of the relevant product on sale . The seller is obliged to inform the consumer who requested the exchange of a non-food product of inadequate quality that it is on sale. Article 26 Chapter III. PROTECTION OF THE RIGHTS OF CONSUMERS IN THE PERFORMANCE OF WORKS (PROVISION OF SERVICES) Article 27. Deadlines for the performance of work (provision of services) works (provision of services). The contract for the performance of work (rendering of services) may provide for a period for the performance of work (rendering of services), if it is not provided for by the said rules, as well as a period of shorter duration than the period established by the said rules. 2. The term for performing work (rendering a service) may be determined by the date (period) by which the performance of work (rendering a service) must be completed and/or the date (period) by which the performer must start performing work (rendering a service). In the event that the performance of work (rendering of services) is carried out in parts (delivery of periodicals, technical maintenance) during the term of the contract for the performance of work (rendering of services), partial terms (periods) for the performance of work (rendering of services) should be provided. Article 28 on time, as well as in case of delay in the performance of work (rendering of services), the consumer has the right, at his choice: to appoint a new deadline for the contractor, during which the contractor must start performing work (rendering services) and (or) complete the performance of work (rendering services), and demand a reduction in the price for the performance of work (provision of services); entrust the performance of work (provision of services) to third parties for a reasonable price or perform it on their own and require the contractor to reimburse the costs incurred; demand a reduction in the price for the performance of work (provision of services); terminate the contract for the performance of work (provision of services). The consumer has the right to demand also full compensation for losses caused to him in connection with the violation of the deadlines for the start and (or) completion of the work (service). Losses are reimbursed within the time limits established to meet the relevant requirements of the consumer. 2. The new terms set by the consumer, during which the performer must start performing work (rendering a service) and complete the performance of work (rendering a service), are indicated in the contract for the performance of work (rendering a service). In the event of a delay in the new terms, the consumer has the right to present other requirements to the contractor, established by paragraph 1 of this article. 3. The price of the work performed (service rendered), returned to the consumer upon termination of the contract for the performance of work (service rendering), as well as taken into account when reducing the price of the work performed (service rendered), is determined in accordance with paragraph 3 of Article 24 of this Law. 4. Upon termination of the contract for the performance of work (rendering of services), if the contractor has not started to perform work (rendering of services) in a timely manner or is performing work (rendering of services) so slowly that the performance of work (rendering of services) by the appointed time becomes impossible , the performer is not entitled to demand reimbursement of his expenses incurred in the course of performing work (rendering a service), as well as payment for work already performed (rendered service). Features of the procedure for settlements between the consumer and the contractor in such cases may be established by the rules for the performance of certain types of work (rendering services). 5. In case of violation of the established deadlines for the start and completion of the performance of work (provision of services) or new deadlines assigned by the consumer on the basis of paragraph 1 of this article, the contractor shall pay the consumer for each day (hour, if the deadline is defined in hours) of delay a penalty (fine) in the amount of three percent of the price of performing work (rendering services), and if the price of performing work (rendering services) is not determined by the contract for the performance of work (rendering services) - the total price of the order. An agreement on the performance of work (provision of services) between the consumer and the contractor may establish a higher amount of the penalty (penalty). A penalty (penalty) for violation of the deadlines for the commencement of the performance of work (provision of services) shall be collected for each day (hour, if the period is defined in hours) of delay until the commencement of performance of work (provision of services) or the presentation by the consumer of the requirements provided for in paragraph 1 of this article. A penalty (penalty) for violation of the deadlines for completing the work (rendering the service) shall be charged for each day (hour, if the period is defined in hours) of delay until the completion of the work (rendering the service) or the presentation by the consumer of the requirements provided for in paragraph 1 of this article. The amount of the penalty (penalty) collected by the consumer cannot exceed the price of a particular type of work (service) or the total price of the order, if the price of a particular type of work (service) is not specified in the contract for the performance of work (service). The amount of the penalty (penalty) is determined based on the price of the work (rendering the service), and if the indicated price is not determined, based on the total price of the order that existed at the place where the consumer's claim was to be satisfied by the contractor on the day of voluntary satisfaction of such a claim or on the day of the judgment, if the consumer's claim was not voluntarily satisfied. 6. The requirements of the consumer, established by paragraph 1 of this article, are not subject to satisfaction if the contractor proves that the violation of the terms for the performance of work (rendering of services) occurred due to force majeure or through the fault of the consumer. Article 29. The rights of the consumer in case of detection of shortcomings in the work performed (service rendered) 1. In the event of detection of shortcomings in the work performed (service rendered), the consumer has the right to demand at his choice: free elimination of shortcomings in the work performed (service rendered); a corresponding reduction in the price of the work performed (service rendered); gratuitous production of another thing from a homogeneous material of the same quality or re-performing the work. In this case, the consumer is obliged to return the thing previously transferred to him by the contractor; reimbursement of expenses incurred by him to eliminate the shortcomings of the work performed (service rendered) on his own or by third parties. The consumer's claims for the gratuitous elimination of defects, for the manufacture of another thing or for the re-performance of work (rendering of services) may be accompanied by a demand to reduce the price of the work performed (rendered service). The consumer has the right to terminate the contract for the performance of work (provision of services) and demand full compensation for losses if the shortcomings of the work performed (service rendered) are not eliminated by the contractor within the period established by the specified contract. The consumer also has the right to terminate the contract for the performance of work (provision of services) if he discovers significant shortcomings in the work performed (service rendered) or other significant deviations from the terms of the contract. The consumer also has the right to demand full compensation for losses caused to him due to shortcomings in the work performed (service rendered). Losses are reimbursed within the time limits established to meet the relevant requirements of the consumer. 2. The price of the work performed (service rendered), returned to the consumer upon termination of the contract for the performance of work (service rendering), as well as taken into account when reducing the price of the work performed (service rendered), is determined in accordance with paragraph 3 of Article 24 of this Law. 3. The requirements established by paragraph 1 of this article may be presented in case of detection of deficiencies in the acceptance of the work performed (service rendered) or in the course of the performance of work (service rendering), and if it is impossible to detect deficiencies in the acceptance of the work performed (service rendered) in during the warranty period or within six months from the date of acceptance of the work performed (service rendered) in the absence of a warranty period. Claims in respect of deficiencies in the structure or other immovable property that cannot be detected upon acceptance of the work performed (service rendered) may be presented upon detection of deficiencies in the work performed (service rendered) during the warranty period, and in its absence, within two years from the date of acceptance of the work performed (service rendered). 4. In the event that significant shortcomings in the work performed (service rendered) are revealed, which were made due to the fault of the contractor, the consumer has the right to present to the contractor a demand for the free elimination of shortcomings in the work performed (service rendered) after the expiration of the warranty period established for the work performed (service rendered) by the contractor or by expiration of the terms specified in paragraph 3 of this article. The specified consumer demand may be presented within the established service life of the work performed (service rendered) or within ten years from the date of acceptance of the work performed (service rendered), if the service life of the work performed (service rendered) is not established. If this requirement is not satisfied within the time limits established by Article 30 of this Law, the consumer, at his choice, has the right to demand: an appropriate reduction in the price for the work performed (service rendered); reimbursement of expenses incurred by him to eliminate the shortcomings of the work performed (service rendered) by his own means or by third parties; termination of the contract for the performance of work (provision of services) and compensation for losses. Article 30. Deadlines for elimination of deficiencies in the work performed (service rendered) The deficiencies in the work performed (service rendered), discovered in the course of the performance of the work (rendering the service), must be eliminated within a reasonable time, appointed by the consumer. The shortcomings of the work performed (service rendered) must be eliminated within twenty days from the date of presentation of the requirement by the consumer, unless a shorter period is established by the contract (agreement of the parties) when accepting the work performed (service rendered) or the rules for performing certain types of work (rendering certain types of services). ). The term for the elimination of deficiencies appointed by the consumer or established by the parties (by agreement of the parties) is indicated in the contract or in another document signed by the parties. For violation of the deadlines provided for by this article to eliminate the shortcomings of the work performed (service rendered), the contractor shall pay the consumer for each day of delay a penalty (penalty), the amount and procedure for calculating which are determined in accordance with paragraph 5 of Article 28 of this Law. In case of violation of the specified terms, the consumer has the right to present other requirements to the contractor, provided for in paragraphs 1 and 4 of Article 29 of this Law. Article 31 on the performance of work (provision of services), provided for in paragraph 1 of Article 28 and paragraphs 1 and 4 of Article 29 of this Law, are subject to satisfaction within ten days from the date of presentation of the relevant request. 2. The requirements of the consumer for the free production of another thing from a homogeneous material of the same quality or for the repeated performance of work (rendering of a service) are subject to satisfaction within the time period established for the urgent performance of work (rendering of a service), and if this period is not established, within the period stipulated by the contract for the performance of work (provision of services), which was improperly performed. 3. For violation of the deadlines provided for by this article to satisfy certain requirements of the consumer, the contractor shall pay the consumer for each day of delay a penalty (penalty), the amount and procedure for calculating which are determined in accordance with paragraph 5 of Article 28 of this Law. In case of violation of the terms specified in paragraphs 1 and 2 of this article, the consumer has the right to present to the contractor other requirements provided for in paragraph 1 of Article 28 and paragraphs 1 and 4 of Article 29 of this Law. Article 32. The right of the consumer to terminate the contract for the performance of work (provision of services) The consumer has the right to terminate the contract for the performance of work (provision of services) at any time by paying the contractor a part of the price in proportion to the part of the work performed (service rendered) before receiving a notice of termination of the specified contract. The consumer is also obliged to compensate the contractor for losses caused by the termination of the contract for the performance of work (rendering of services), within the difference between the part of the price paid for the work (rendered service) performed before receiving the notice of termination of the specified contract, and the price of all work performed (rendered service) . article 33 Drawing up such an estimate at the request of the consumer or contractor is mandatory. 2. The contractor is not entitled to demand payment for the performance of work (rendering a service) and additional expenses not included in a firm estimate, if the consumer has not agreed to perform such work (rendering a service) or has not instructed the contractor to perform such work (rendering a service). If there is a need to exceed the approximate estimate, the contractor is obliged to immediately notify the consumer about this. In this case, the consumer has the right to refuse to fulfill the contract for the performance of work (rendering of services), having reimbursed the contractor for the expenses incurred by him and attributable to the work performed (service rendered), according to the initially determined estimate. If the contractor did not warn the consumer about exceeding the approximate estimate, the contractor is obliged to perform the work (render the service) within the initial approximate estimate. Article 34. Performance of work from the material of the contractor 1. The contractor is obliged to perform the work specified in the contract for the performance of work, from his material and with his own means, if the consumer does not require the performance of work from his material. The contractor performing work from his material is responsible for its proper quality. 2. The material of the performer is paid by the consumer at the conclusion of the specified contract in full or in the amount specified in the rules for the performance of certain types of work or in the contract for the performance of work with the condition of final payment upon receipt by the consumer of the work performed by the contractor, unless a different procedure for payment for the material of the contractor is provided by agreement of the parties . 3. In cases stipulated by the specified rules or the contract for the performance of work, the material may be provided by the contractor to the consumer on credit. A subsequent change in the price of the contractor's material provided on credit does not entail a recalculation. 4. The material of the performer and the technical means, tools, etc. necessary for the performance of the work are delivered to the place where the work is performed by the performer. Article 35. Performance of work from the material (with a thing) of the consumer 1. If the work is performed in whole or in part from the material (with a thing) of the consumer, the performer is responsible for the safety of this material (thing), its correct use. The contractor is obliged: to warn the consumer about the unsuitability or poor quality of the material (thing) transferred to him; submit a report on the consumption of the material and return its balance. In case of complete or partial loss (damage) of the material (thing) accepted from the consumer, the contractor is obliged within three days to replace it with a homogeneous material (thing) of a similar quality and, at the request of the consumer, to manufacture a product from a homogeneous material (thing) within a reasonable time, and if in the absence of a homogeneous material (thing) of similar quality - to reimburse the consumer for twice the cost of the lost (damaged) material (thing), as well as the costs incurred by the consumer. 2. The price of the lost (damaged) material (thing) is determined on the basis of the price of the material (thing) that existed in the place where the consumer’s claim was to be satisfied by the contractor on the day of voluntary satisfaction of such a claim or on the day a court decision was made, if the claim the consumer was not voluntarily satisfied. The price of the material (thing) transferred to the contractor is determined by the consumer and indicated in the contract for the performance of work or in another document (receipt, order) confirming its conclusion. 3. The contractor shall be released from liability for the total or partial loss (damage) of the material (thing) received by him from the consumer, if the consumer was warned by the contractor about the special properties of the material (thing) that may entail its complete or partial loss (damage) . Ignorance by the performer of the special properties of the material (thing) does not relieve him of responsibility. Article 36 . If the consumer, despite timely and reasonable informing the contractor, does not replace the unsuitable or poor-quality material within a reasonable time, does not change the instructions on the method of performing work (rendering a service), or does not eliminate other circumstances that may reduce the quality of the work performed (rendered service), the contractor has the right to terminate the contract for the performance of work (provision of services) and demand full compensation for losses. Article 37. The procedure for payment for work performed (service rendered) The procedure for payment for work performed (service rendered) is determined by the contract between the consumer and the contractor. The consumer is obliged to pay for the work performed by the contractor in full (service rendered) at the end of it, unless otherwise provided by law or other legal acts of the Russian Federation or an agreement between the consumer and the contractor. Article 38 Article 39 Chapter IV. STATE AND PUBLIC PROTECTION OF CONSUMER RIGHTS Article 40. Powers of the federal antimonopoly body 1. The federal antimonopoly body (its territorial bodies) exercises state control over the observance of laws and other legal acts of the Russian Federation regulating relations in the field of consumer rights protection. This body (its territorial bodies) sends: within its competence, instructions to manufacturers (performers, sellers) to stop violations of consumer rights, including the sale of goods with an expired shelf life, as well as to stop the sale of goods (execution of work), on which expiration dates or service periods should be established, but not established, and on the suspension of the sale of goods (performance of work, provision of services) in the absence of reliable and sufficient information about the product (work, service); materials on violation of consumer rights to the authority that issued the license to carry out the relevant type of activity, to resolve the issue of suspension of this license or its early cancellation; to the prosecutor's office, other law enforcement agencies according to their jurisdiction, materials to resolve issues of initiating criminal cases on the grounds of crimes related to violation of consumer rights provided for by law. 2. The federal antimonopoly body issues official clarifications on the application of laws and other legal acts of the Russian Federation regulating relations in the field of consumer protection. 3. The federal antimonopoly body (its territorial bodies) has the right to conclude agreements with manufacturers (executors, sellers) on their compliance with the rules and customs of business transactions in the interests of consumers. 4. The federal antimonopoly body (its territorial bodies) has the right to apply to the court for the protection of consumer rights in cases of detection of violations of consumer rights, to bring claims to the courts in the interests of an indefinite number of consumers, including the liquidation of the manufacturer (executor, seller) or the termination of activities an individual entrepreneur for repeated or gross violation of consumer rights established by law or other legal act, as well as to bring claims to arbitration courts against individual entrepreneurs for the enforcement of fines for evading the execution of orders or for their untimely execution. The federal antimonopoly body (its territorial bodies) may be invited by the court to participate in the process or join the process on its own initiative to give an opinion on the case in order to protect consumer rights. Article 41 oral forms and other information necessary for the exercise by the federal antimonopoly body (its territorial bodies) of the powers provided for by this Law. Article 42 - epidemiological supervision, the federal body for the protection of the environment and natural resources and other federal executive bodies (their territorial bodies) that control the quality and safety of goods (works, services), within their competence: exercise control over compliance with safety requirements goods (works, services); send instructions to eliminate violations of the requirements for the safety of goods (works, services), requirements to discontinue the production of such goods (works, services), stop the production and sale of such goods (performance of works, provision of services), stop the sale of goods with expired shelf life and goods (works) for which expiration dates or service life should be established, but not established, as well as requirements to suspend the sale of goods (works, services) in the absence of reliable and sufficient information about goods (works, services) about their recall from consumers and informing consumers about it; file suits in courts, arbitration courts against manufacturers (performers, sellers) in case of violation by them of the requirements for the safety of goods (works, services). 2. In order to ensure the safety of goods (works, services), the federal body for standardization, metrology and certification, the federal body for sanitary and epidemiological supervision and other federal executive bodies exercising control over the quality and safety of goods (works, services), within their competencies establish mandatory requirements for the safety of goods (works, services) and monitor compliance with these requirements. 3. Coordination of the activities of the federal executive bodies exercising control over the quality and safety of goods (works, services), as well as the organization and conduct of work on mandatory certification of goods (works, services) shall be entrusted to the federal body for standardization, metrology and certification. Article 43 services) 1. The federal antimonopoly body (its territorial bodies) shall have the right to impose a fine on the manufacturer (executor, seller) for evading performance or for untimely execution of its legal instructions to stop violations of consumer rights in the amount of up to five thousand minimum wages established by the federal by law. The fine is imposed by an official of the federal antimonopoly body (its territorial body). 2. The federal body for standardization, metrology and certification (its territorial bodies) and other federal executive bodies (their territorial bodies) exercising control over the quality and safety of goods (works, services), within their competence, have the right to impose a fine in the following cases: evasion or untimely execution of their legal instructions by the manufacturer (performer, seller) - in the amount of up to five thousand minimum wages established by federal law; causing damage to consumers by goods (works, services) that do not meet the requirements for the safety of goods (works, services) - in the amount of up to five thousand minimum wages established by federal law; sales of goods (performance of works, provision of services), including imported ones, without certificates confirming the compliance of goods (works, services) with the mandatory requirements of standards - in the amount of the cost of goods sold (work performed, services rendered); violation of the rules for mandatory certification of goods (works, services) by certification bodies, as well as the provision of unreliable test results of goods (works, services) by testing laboratories (centers) during their mandatory certification - in the amount of twice the cost of the relevant goods (works, services). 3. The amount of fines provided for in paragraph 1 and paragraphs two and three of paragraph 2 of this article, in each specific case, are determined taking into account the amount of damage caused and other circumstances. The fines provided for in paragraphs 1 and 2 of this article, imposed on manufacturers (executors, sellers), as well as on certification bodies, testing laboratories (centers), with the exception of a fine on an individual entrepreneur, are collected without acceptance within thirty days from the date of issuance of the relevant decisions to impose fines. The fines provided for by paragraph 1 and paragraphs two and three of paragraph 2 of this article, imposed on individual entrepreneurs, shall be paid by them within thirty days from the date of receipt of the relevant decisions on the imposition of fines. If individual entrepreneurs evade payment of the fine within the established time limit or if the fine is not paid in full, the bodies referred to in paragraphs 1 and 2 of this article shall have the right to apply to the arbitration court with applications for the recovery from individual entrepreneurs of the appropriate amounts of fines, as well as a penalty fee in the amount of one percent of the imposed amount of the fine or its unpaid part for each day of delay. The fines provided for by paragraphs four and five of paragraph 2 of this article and imposed on individual entrepreneurs shall be collected in accordance with the administrative legislation. 4. The amounts of fines collected in accordance with paragraphs 1 and 2 of this article shall be directed to the federal budget. 5. Manufacturers (executors, sellers) of goods (works, services), certification bodies, testing laboratories (centers) shall have the right to apply to the arbitration court with applications for invalidating, in whole or in part, the instructions of the federal antimonopoly body (its territorial bodies), the federal body for standardization, metrology and certification (its territorial bodies) and other federal executive authorities (their territorial bodies) exercising control over the quality and safety of goods (works, services), or on the abolition or amendment of the relevant resolutions on the imposition of fines. Orders and resolutions on the imposition of fines by the above federal executive bodies (their territorial bodies) may be appealed against within six months from the date of their issuance. Article 44 analyze contracts concluded by sellers (executors, manufacturers) with consumers in order to identify conditions that infringe on the rights of consumers; upon detection of goods (works, services) of inadequate quality, as well as dangerous to life, health, property of consumers and the environment, immediately notify the federal executive authorities that monitor the quality and safety of goods (works, services); in cases of revealing the sale of goods (performance of work, provision of services) that is not accompanied by reliable and sufficient information, or with expired expiration dates, or without expiration dates, if the establishment of these periods is mandatory, suspend the sale of goods (performance of work, provision of services) until the provision of information or stop the sale of goods (performance of work, provision of services); apply to the courts to protect the rights of consumers (an indefinite number of consumers). To ensure the protection of consumer rights, local governments independently form appropriate structures. Article 45. Rights of public associations of consumers (their associations, unions) 1. Citizens have the right to unite on a voluntary basis in public associations of consumers (their associations, unions) that operate in accordance with the Federal Law "On Public Associations" and their charters. 2. Public associations of consumers (their associations, unions) in cases stipulated by the charters of these associations (their associations, unions) have the right: to participate in the development of requirements for the safety of goods (works, services), as well as standards that establish mandatory requirements in this area , draft laws and other legal acts of the Russian Federation regulating relations in the field of consumer protection; conduct an independent examination of the quality and safety of goods (works, services); verify compliance with the rights of consumers and the rules of trade, household and other types of consumer services, participate on behalf of consumers in the conduct of examinations on the facts of violation of consumer rights; submit proposals to the federal executive authorities, organizations on measures to improve the quality of goods (works, services), withdraw from production, withdrawal from circulation of goods (works, services) hazardous to life, health, property of consumers and the environment; participate jointly with the federal executive authorities in exercising control over the application of regulated prices; submit materials to the prosecutor's office and federal executive authorities on bringing to justice persons guilty of the release and sale of goods (performance of work, provision of services) that do not meet the established requirements for the safety and quality of goods (work, services), as well as violation of the rights consumers established by laws or other legal acts of the Russian Federation; apply to the prosecutor's office with requests to file protests on the invalidation of acts of federal executive authorities, acts of executive authorities of constituent entities of the Russian Federation and acts of local governments that are contrary to laws governing relations in the field of consumer protection; apply to the courts to protect the rights of consumers (an indefinite number of consumers). Article 46 , unions) have the right to bring claims to the courts to recognize the actions of sellers (manufacturers, performers) or organizations performing the functions of sellers (manufacturers) on the basis of contracts with them, illegal in relation to an indefinite number of consumers and to stop these actions. When satisfying such a claim, the court obliges the offender to bring the decision of the court to the attention of consumers within the time period established by the court through the mass media or in another way. A court decision that has entered into legal force on recognizing the actions of the seller (manufacturer, performer) or an organization performing the functions of the seller (manufacturer) on the basis of an agreement with him as unlawful in relation to an indefinite number of consumers is mandatory for the court considering the consumer's claim on the civil law consequences of the seller's actions (manufacturer, performer) or an organization performing the functions of a seller (manufacturer) on the basis of an agreement with him, on the questions whether these actions took place and whether they were committed by these persons. Simultaneously with the satisfaction of a claim brought by a public association of consumers (their association, union) in the interests of an indefinite circle of consumers or an individual consumer, the court decides to reimburse the public associations of consumers (their associations, unions) for the court costs associated with the consideration of the case, including the costs to involve experts in the case. President of the Russian Federation B.N. Yeltsin Moscow, House of Soviets of Russia February 7, 1992 N 2300-1 RESOLUTION OF THE SUPREME COUNCIL OF THE RUSSIAN FEDERATION On the Enactment of the Law of the Russian Federation "On the Protection of Consumer Rights" The Supreme Council of the Russian Federation decides: 1. Enact Law of the Russian Federation "On Protection of Consumer Rights" from the date of its publication. 2. Clause 5 of Article 5 of this Law shall enter into force on May 1, 1992. 3. Before January 1, 1993, extend the effect of paragraphs 1 and 2 of Article 17, paragraphs 1 and 2 of Article 18 of this Law to state production and trade enterprises. Before January 1, 1993, the terms for eliminating defects in goods (works, services), as well as for replacing goods by trade enterprises and manufacturing enterprises (executors) based on other forms of ownership, shall be established by agreement with consumers. 4. To the Government of the Russian Federation: a) within three months: to submit proposals to the Supreme Council of the Russian Federation on bringing legislative acts of the Russian Federation in line with the Law of the Russian Federation "On Protection of Consumer Rights"; determine the procedure for the phased introduction of mandatory certification of goods (works, services) subject to mandatory certification in 1992, as well as a set of measures to prevent the import into the territory of the Russian Federation of goods that do not meet safety requirements; ensure the abolition of departmental regulations, including instructions regulating relations in the field of consumer rights, and bring government regulations in line with this Law; b) within six months: to adopt the regulations provided for in paragraph 3 of Article 18, part two of Article 19, paragraph 1 of Article 23, part two of Article 24, Articles 25, 27; prepare proposals on the procedure for compensating for losses caused to consumers due to defects in the product (work, service), in case of insolvency (bankruptcy) of the enterprise (entrepreneur), as well as the insufficiency of its property to meet the requirements of consumers; together with the State Committee of the Russian Federation for Antimonopoly Policy and Support of New Economic Structures, submit to the Supreme Council of the Russian Federation a plan of legislative work on consumer protection issues, taking into account world experience. 5. The Law of the Russian Federation "On the Protection of Consumer Rights" applies to legal relations that have arisen after its entry into force. For legal relations that arose before its entry into force, this Law shall apply to those rights and obligations that arise after its entry into force. 6. Until the legislation of the Russian Federation and the republics within the Russian Federation is brought into line with this Law, the current legislation of the Russian Federation and the republics within the Russian Federation shall apply insofar as it does not contradict this Law. Chairman of the Supreme Council of the Russian Federation R.I. Khasbulatov Moscow, House of Soviets of Russia February 7, 1992 N 2300/1-1

(as amended by Federal Laws No. 2-FZ dated January 9, 1996, No. 212-FZ dated December 17, 1999, No. 196-FZ dated December 30, 2001, No. 122-FZ dated August 22, 2004, No. 127-FZ dated November 2, 2004 , dated 12/21/2004 N 171-FZ, dated 07/27/2006 N 140-FZ, dated 10/16/2006 N 160-FZ, dated 11/25/2006 N 193-FZ)

This Law regulates relations arising between consumers and manufacturers, performers, sellers in the sale of goods (performance of works, provision of services), establishes the rights of consumers to purchase goods (works, services) of adequate quality and safe for life, health, property of consumers and the environment , obtaining information about goods (works, services) and their manufacturers (executors, sellers), education, state and public protection of their interests, and also determines the mechanism for the implementation of these rights.

Basic concepts used in this Law:

consumer - a citizen who intends to order or purchase or ordering, acquiring or using goods (works, services) solely for personal, family, household and other needs not related to entrepreneurial activities;

manufacturer - an organization, regardless of its organizational and legal form, as well as an individual entrepreneur producing goods for sale to consumers;
(as amended by Federal Law No. 212-FZ of December 17, 1999)

contractor - an organization, regardless of its organizational and legal form, as well as an individual entrepreneur performing work or providing services to consumers under a reimbursable contract;
(as amended by Federal Law No. 212-FZ of December 17, 1999)

seller - an organization, regardless of its organizational and legal form, as well as an individual entrepreneur who sells goods to consumers under a sales contract;
(as amended by Federal Law No. 212-FZ of December 17, 1999)

paragraph is invalid. - Federal Law of December 21, 2004 N 171-FZ;

lack of goods (work, service) - non-compliance of a product (work, service) with the mandatory requirements provided for by law or in the manner prescribed by it, or with the terms of the contract, or with the purposes for which goods (work, service) of this kind are usually used, or with the purposes, about which the seller (executor) was informed by the consumer at the conclusion of the contract, or the sample and (or) description when selling the goods according to the sample and (or) according to the description;
(as amended by Federal Law No. 212-FZ of December 17, 1999)

significant defect of a product (work, service) - an unrecoverable defect or defect that cannot be eliminated without disproportionate costs or time, or is detected repeatedly, or reappears after its elimination, or other similar defects;

safety of a product (work, service) - the safety of a product (work, service) for life, health, property of the consumer and the environment under normal conditions of its use, storage, transportation and disposal, as well as the safety of the process of performing work (rendering a service);

an organization authorized by the manufacturer (seller) or an individual entrepreneur authorized by the manufacturer (seller) (hereinafter - an authorized organization or an authorized individual entrepreneur) - an organization that carries out certain activity, or an organization established on the territory of the Russian Federation by a manufacturer (seller), including a foreign manufacturer (foreign seller), performing certain functions on the basis of an agreement with the manufacturer (seller) and authorized by him to accept and satisfy consumer requirements regarding goods of inadequate quality, or an individual entrepreneur registered in the territory of the Russian Federation, performing certain functions on the basis of an agreement with a manufacturer (seller), including a foreign manufacturer (foreign seller), and authorized by him to accept and satisfy consumer requirements in relation to goods of inadequate quality;

importer - an organization, regardless of its organizational and legal form, or an individual entrepreneur, importing goods for their subsequent sale on the territory of the Russian Federation.
(the paragraph was introduced by Federal Law No. 171-FZ of December 21, 2004)

Chapter I. GENERAL PROVISIONS

Article 1. Legal regulation of relations in the field of consumer protection

1. Relations in the field of consumer protection are governed by the Civil Code of the Russian Federation, this Law, other federal laws (hereinafter referred to as laws) and other regulatory legal acts of the Russian Federation adopted in accordance with them.

2. The Government of the Russian Federation is not entitled to instruct federal executive bodies to adopt acts containing norms on the protection of consumer rights.
The Government of the Russian Federation has the right to issue for the consumer and the seller (manufacturer, performer, authorized organization or authorized individual entrepreneur, importer) rules that are mandatory for the conclusion and execution public contracts(contracts retail purchase and sale, energy supply, contracts for the performance of work and the provision of services).
(the paragraph was introduced by Federal Law No. 171-FZ of December 21, 2004)

The Government of the Russian Federation has the right to establish rules for organizing activities for the sale of goods (performance of work, provision of services) to consumers.
(paragraph introduced by Federal Law No. 193-FZ of November 25, 2006)

Article 2. International treaties of the Russian Federation

If an international treaty of the Russian Federation establishes other rules on the protection of consumer rights than those provided for by this Law, the rules of the international treaty shall apply.

Article 3. The right of consumers to education in the field of consumer protection

The right of consumers to education in the field of consumer protection is ensured through the inclusion of relevant requirements in state educational standards and general educational and professional programs, as well as through the organization of a consumer information system about their rights and the necessary actions to protect these rights.

Article 4. Quality of goods (works, services)

1. The seller (executor) is obliged to transfer to the consumer a product (perform work, provide a service), the quality of which corresponds to the contract.

2. If there are no conditions in the contract on the quality of the goods (work, service), the seller (executor) is obliged to transfer to the consumer goods (perform work, provide a service) suitable for the purposes for which goods (work, service) of this kind are usually used.

3. If the seller (executor) at the conclusion of the contract was informed by the consumer about the specific purposes of acquiring goods (performance of work, provision of services), the seller (executor) is obliged to transfer to the consumer goods (perform work, provide a service) suitable for use in accordance with these goals.

4. When selling goods according to the sample and (or) description, the seller is obliged to transfer to the consumer goods that correspond to the sample and (or) description.

5. If the laws or the procedure established by them provide for mandatory requirements for a product (work, service), the seller (executor) is obliged to transfer to the consumer the product (perform work, provide a service) that meets these requirements.

Article 5

1. For a product (work) intended for long-term use, the manufacturer (executor) has the right to establish a service life - the period during which the manufacturer (executor) undertakes to provide the consumer with the opportunity to use the product (work) for its intended purpose and be liable for significant shortcomings on the basis of paragraph 6 of Article 19 and paragraph 6 of Article 29 of this Law.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

2. The manufacturer (executor) is obliged to establish the service life of a durable product (work), including components (parts, assemblies, assemblies), which, after a certain period, may pose a danger to the life, health of the consumer, harm his property or the environment. environment.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

3. The service life of a product (work) can be calculated in units of time, as well as other units of measurement (kilometers, meters and other units of measurement based on the functional purpose of the product (result of work)).
(as amended by Federal Law No. 212-FZ of December 17, 1999)

On the procedure for establishing expiration dates for goods listed in paragraph 4 of Article 5 this document, in connection with the requirements of the Federal Law of December 27, 2002 N 184-FZ "On technical regulation"See the letter of Rospotrebnadzor dated 07.03.2006 N 0100 / 2473-06-32.

4. For foodstuffs, perfumes and cosmetics, medicines, household chemicals and other similar goods (works), the manufacturer (executor) is obliged to establish an expiration date - the period after which the goods (work) are considered unsuitable for their intended use.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

5. Sale of goods (performance of work) after the expiration of the established expiration date, as well as goods (performance of work) for which an expiration date should be set, but it is not set, is prohibited.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

6. The manufacturer (executor) has the right to establish a warranty period for the product (work) - the period during which, in the event of a defect in the product (work), the manufacturer (executor), seller, authorized organization or authorized individual entrepreneur, importer are obliged to satisfy the requirements of the consumer, established by Articles 18 and 29 of this Law.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

The manufacturer has the right to assume an obligation in relation to the defects of the goods discovered after the expiration of the warranty period established by him (additional obligation).
(the paragraph was introduced by Federal Law No. 171-FZ of December 21, 2004)

7. The seller has the right to establish a warranty period for the goods, if it is not established by the manufacturer.
The seller has the right to assume an obligation in respect of defects in the goods discovered after the expiration of the warranty period established by the manufacturer (additional obligation).
The content of the seller's additional obligation, the duration of such an obligation and the procedure for exercising the rights under such an obligation by the consumer are determined by the agreement between the consumer and the seller.

8. The manufacturer (seller) is responsible for the defects of the goods discovered during the term of the additional obligation, in accordance with paragraph two of paragraph 6 of Article 18 of this Law, and after the expiration of the additional obligation - in accordance with paragraph 5 of Article 19 of this Law.
(Clause 8 was introduced by Federal Law No. 171-FZ of December 21, 2004)

Article 6. Obligation of the manufacturer to ensure the possibility of repair and maintenance of the goods

The manufacturer is obliged to ensure the possibility of using the product during its service life. For this purpose, the manufacturer ensures the repair and maintenance of the goods, as well as the release and supply to trade and repair organizations in the volume and assortment of spare parts necessary for repair and maintenance during the production period of the goods and after its removal from production during the service life of the goods, and in the absence of such a period within ten years from the date of transfer of the goods to the consumer.

Article 7. Consumer's right to safety of goods (work, services)

1. The consumer has the right to ensure that the product (work, service) under normal conditions of its use, storage, transportation and disposal is safe for the life, health of the consumer, the environment, and does not harm the consumer's property. The requirements that must ensure the safety of the goods (work, service) for the life and health of the consumer, the environment, as well as the prevention of harm to the consumer's property, are mandatory and are established by law or in the manner prescribed by it.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

2. The manufacturer (executor) is obliged to ensure the safety of the goods (work) during the established service life or shelf life of the goods (work).
If, in accordance with paragraph 1 of Article 5 of this Law, the manufacturer (executor) has not established a service life for the goods (work), he is obliged to ensure the safety of the goods (work) within ten years from the date of transfer of the goods (work) to the consumer.

Harm caused to the life, health or property of the consumer due to failure to ensure the safety of the goods (work) is subject to compensation in accordance with Article 14 of this Law.

3. If for the safety of using a product (work, service), its storage, transportation and disposal, it is necessary to comply with special rules (hereinafter referred to as the rules), the manufacturer (executor) is obliged to indicate these rules in the accompanying documentation for the product (work, service), on the label , marking or otherwise, and the seller (executor) is obliged to bring these rules to the attention of the consumer.

On the issue concerning the application of paragraph 2 of clause 4, see the letter of the State Standard of the Russian Federation of September 22, 2000 N IK-110-19 / 3022.

4. If mandatory requirements are established for goods (works, services) by law or in accordance with the procedure established by it, ensuring their safety for the life, health of the consumer, the environment and preventing damage to the consumer's property, the conformity of goods (works, services) specified requirements subject to mandatory confirmation in the manner prescribed by law and other legal acts.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

It is not allowed to sell goods (performance of work, provision of services), including imported goods (work, services), without information on the mandatory confirmation of its compliance with the requirements specified in paragraph 1 of this article.

5. If it is established that if the consumer observes the established rules for the use, storage or transportation of goods (work), it causes or may cause harm to the life, health and property of the consumer, the environment, the manufacturer (executor, seller) is obliged to immediately suspend its production (sale) until the causes of harm are eliminated, and, if necessary, take measures to withdraw it from circulation and withdraw it from the consumer (consumers).

If the causes of harm cannot be eliminated, the manufacturer (performer) is obliged to remove such goods (work, service) from production. If the manufacturer (performer) fails to fulfill this obligation, the authorized federal executive body for control (supervision) in the field of consumer protection takes measures to withdraw such goods (work, services) from the domestic market and (or) from the consumer or consumers in the manner prescribed by law Russian Federation.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

Losses caused to the consumer in connection with the recall of goods (works, services) are subject to compensation by the manufacturer (executor) in full.

6. Has expired. - Federal Law of December 21, 2004 N 171-FZ.

Article 8

1. The consumer has the right to demand the provision of the necessary and reliable information about the manufacturer (executor, seller), the mode of his work and the goods (works, services) he sells.

2. The information specified in paragraph 1 of this article is brought to the attention of consumers in a clear and accessible form when concluding sales contracts and contracts for the performance of work (provision of services) by the methods adopted in certain areas of consumer service, in Russian, and additionally, according to at the discretion of the manufacturer (executor, seller), in the state languages ​​of the constituent entities of the Russian Federation and native languages ​​of the peoples of the Russian Federation.

Article 9. Information about the manufacturer (performer, seller)

1. The manufacturer (executor, seller) is obliged to inform the consumer of the trade name (name) of his organization, its location (address) and its mode of operation. The seller (executor) places the specified information on the sign.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

The manufacturer (executor, seller) - an individual entrepreneur - must provide the consumer with information on state registration and the name of the body that registered it.

2. If the type of activity carried out by the manufacturer (performer, seller) is subject to licensing and (or) the performer has state accreditation, information on the type of activity of the manufacturer (performer, seller), license number and (or) certificate number must be brought to the attention of the consumer on state accreditation, the validity period of the said license and (or) certificate, as well as information on the body that issued the said license and (or) certificate.
(Clause 2 as amended by the Federal Law of October 16, 2006 N 160-FZ)

3. The information provided for in paragraphs 1 and 2 of this article must also be brought to the attention of consumers when carrying out trade, household and other types of consumer services in temporary premises, at fairs, from stalls and in other cases, if trade, household and other types consumer services are carried out outside the permanent location of the seller (executor).

Article 10. Information about goods (works, services)

ConsultantPlus: note.
Decree of the Government of the Russian Federation of August 15, 1997 N 1037 establishes measures to ensure the availability of information in Russian on non-food products imported into the territory of the Russian Federation.

1. The manufacturer (executor, seller) is obliged to provide the consumer with the necessary and reliable information about goods (works, services) in a timely manner, ensuring the possibility of their correct choice. For certain types of goods (works, services), the list and methods of bringing information to the consumer are established by the Government of the Russian Federation.

2. Information about goods (works, services) in without fail must contain:
Name technical regulations or other designation established by the legislation of the Russian Federation on technical regulation and indicating the mandatory confirmation of the conformity of the goods;
(as amended by Federal Law No. 171-FZ of December 21, 2004)

information about the main consumer properties of goods (works, services), in relation to food products, information about the composition (including the name of food additives, biologically active additives used in the process of manufacturing food products, information about the presence in food products of components obtained using genetically modified organisms), nutritional value, purpose, conditions for the use and storage of food products, methods for preparing ready-made meals, weight (volume), date and place of manufacture and packaging (packaging) of food products, as well as information about contraindications for their use with certain diseases. The list of goods (works, services), information about which should contain contraindications for their use in certain diseases, is approved by the Government of the Russian Federation;
(as amended by Federal Law No. 171-FZ of December 21, 2004)

price in rubles and conditions for the purchase of goods (works, services);
(as amended by Federal Law No. 171-FZ of December 21, 2004)

warranty period, if any;
(as amended by Federal Law No. 212-FZ of December 17, 1999)

rules and conditions for the efficient and safe use of goods (works, services);

the service life or shelf life of goods (works) established in accordance with this Law, as well as information on the necessary actions of the consumer after the expiration of the specified periods and possible consequences if such actions are not performed, if the goods (works) after the expiration of the specified periods pose a danger to the life, health and property of the consumer or become unsuitable for their intended use;

Paragraph eight of paragraph 2 of Article 10 regarding the provision of information about the importer to the consumer shall enter into force ninety days after the day official publication Federal Law of December 21, 2004 N 171-FZ.

Address (location), company name (name) of the manufacturer (executor, seller, authorized organization or authorized individual entrepreneur, importer);
(as amended by Federal Law No. 171-FZ of December 21, 2004)

information on the mandatory confirmation of the conformity of goods (works, services) specified in paragraph 4 of Article 7 of this Law;
(as amended by Federal Law No. 212-FZ of December 17, 1999)

information on the rules for the sale of goods (performance of work, provision of services);
an indication of a specific person who will perform the work (provide a service), and information about him, if it matters, based on the nature of the work (service);

an indication of the use of phonograms in the provision of entertainment services by performers of musical works.
(paragraph introduced by Federal Law No. 212-FZ of December 17, 1999)

If the product purchased by the consumer was in use or a defect (shortcomings) was eliminated in it, the consumer must be provided with information about this.

3. The information provided for in paragraph 2 of this article is brought to the attention of consumers in the technical documentation attached to the goods (works, services), on labels, markings or in another way accepted for certain types of goods (works, services). Information on the mandatory confirmation of conformity of goods shall be submitted in the manner and in the manner established by the legislation of the Russian Federation on technical regulation, and includes information on the number of the document confirming such conformity, on its validity period and on the organization that issued it.
(As amended by the Federal Laws of December 17, 1999 N 212-FZ, of December 21, 2004 N 171-FZ)

The paragraph is invalid. - Federal Law of December 21, 2004 N 171-FZ.

Article 11. Mode of operation of the seller (executor)

1. The mode of operation of state, municipal organizations of trade, household and other types of consumer services is established by decision of the executive authorities of the constituent entities of the Russian Federation and local governments, respectively.

2. The mode of operation of organizations operating in the areas of trade, household and other types of consumer services and not specified in paragraph 1 of this article, as well as individual entrepreneurs, is established by them independently.

3. The mode of operation of the seller (executor) is brought to the attention of consumers and must comply with the established one.

Article 12
(as amended by Federal Law No. 171-FZ of December 21, 2004)

1. If the consumer is not given the opportunity to immediately receive information about the product (work, service) upon conclusion of the contract, he has the right to demand from the seller (executor) compensation for losses caused by unreasonable evasion from concluding the contract, and if the contract is concluded, within a reasonable time to refuse it performance and demand a refund of the amount paid for the goods and compensation for other losses.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

In case of refusal to fulfill the contract, the consumer is obliged to return the goods (the result of work, services, if possible by their nature) to the seller (executor).
(as amended by Federal Law No. 171-FZ of December 21, 2004)

2. The seller (executor), who has not provided the buyer with complete and reliable information about the goods (work, service), shall be liable, provided for in paragraphs 1 - 4 of Article 18 or paragraph 1 of Article 29 of this Law, for the shortcomings of the goods (work, service) that have arisen after its transfer to the consumer due to the lack of such information.
(Clause 2 was introduced by Federal Law No. 212-FZ of December 17, 1999)

3. When harm is caused to the life, health and property of the consumer due to failure to provide him with complete and reliable information about the product (work, service), the consumer has the right to demand compensation for such harm in the manner prescribed by Article 14 of this Law, including full compensation for damages caused to natural objects owned (possessed) by the consumer.

4. When considering the consumer's claims for compensation for losses caused by inaccurate or insufficiently complete information about a product (work, service), it is necessary to proceed from the assumption that the consumer has no special knowledge about the properties and characteristics of the product (work, service).
(as amended by Federal Law No. 212-FZ of December 17, 1999)

Article 13

1. For violation of the rights of consumers, the manufacturer (executor, seller, authorized organization or authorized individual entrepreneur, importer) shall be liable under the law or the contract.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

2. Unless otherwise provided by law, losses caused to the consumer shall be reimbursed in full in excess of the forfeit (fine) established by law or contract.

3. Payment of a penalty (fine) and compensation for damages do not release the manufacturer (executor, seller, authorized organization or authorized individual entrepreneur, importer) from fulfilling the obligations imposed on him in kind to the consumer.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

4. The manufacturer (executor, seller, authorized organization or authorized individual entrepreneur, importer) shall be released from liability for non-fulfillment of obligations or for improper fulfillment of obligations, if he proves that the non-fulfillment of obligations or their improper fulfillment occurred due to force majeure, as well as on other grounds, prescribed by law.
(As amended by the Federal Laws of December 17, 1999 N 212-FZ, of December 21, 2004 N 171-FZ)

5. The consumer's claims for payment of a penalty (fine) provided for by law or an agreement are subject to satisfaction by the manufacturer (performer, seller, authorized organization or authorized individual entrepreneur, importer) on a voluntary basis.
(As amended by the Federal Laws of December 17, 1999 N 212-FZ, of December 21, 2004 N 171-FZ)

6. When the court satisfies the requirements of the consumer established by law, the court collects from the manufacturer (performer, seller, authorized organization or authorized individual entrepreneur, importer) for non-compliance with the voluntary satisfaction of the requirements of the consumer a fine in the amount of fifty percent of the amount awarded by the court in favor of the consumer .
(as amended by Federal Law No. 171-FZ of December 21, 2004)

If public associations of consumers (their associations, unions) or local self-government bodies make a statement in defense of consumer rights, fifty percent of the amount of the fine collected is transferred to the indicated associations (their associations, unions) or bodies.

Article 14

1. Damage caused to the life, health or property of the consumer due to design, production, prescription or other defects in the goods (work, service) is subject to compensation in full.

2. The right to demand compensation for damage caused due to defects in the goods (work, service) is recognized for any victim, regardless of whether he was in a contractual relationship with the seller (executor) or not.

3. Damage caused to the life, health or property of the consumer shall be subject to compensation if the damage was caused during the established service life or shelf life of the goods (work).
If a product (the result of work) must be established in accordance with paragraphs 2, 4 of Article 5 of this Law, the service life or shelf life, but it is not established, or the consumer was not provided with complete and reliable information about the service life or shelf life, or the consumer was not informed about the necessary actions after the expiration of the service life or expiration date and possible consequences if these actions are not performed, or the product (result of work) after these terms poses a danger to life and health, the harm is subject to compensation regardless of the time of its infliction.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

If, in accordance with paragraph 1 of Article 5 of this Law, the manufacturer (executor) has not established a service life for the goods (work), the damage is subject to compensation if it is caused within ten years from the date of transfer of the goods (work) to the consumer, and if the date of transfer cannot be established , from the date of manufacture of the goods (completion of work).
Damage caused due to defects in the goods is subject to compensation by the seller or manufacturer of the goods at the choice of the victim.
Damage caused due to defects in the work or service is subject to compensation by the contractor.

4. The manufacturer (performer) shall be liable for harm caused to the life, health or property of the consumer in connection with the use of materials, equipment, tools and other means necessary for the production of goods (performance of work, provision of services), regardless of whether the level of scientific and technical knowledge to reveal their special properties or not.

5. The manufacturer (executor, seller) shall be released from liability if he proves that the harm was caused due to force majeure or violation by the consumer of the established rules for the use, storage or transportation of goods (work, services).

Article 15. Compensation for non-pecuniary damage

Moral damage caused to the consumer as a result of a violation by the manufacturer (executor, seller, authorized organization or authorized individual entrepreneur, importer) of the consumer's rights provided for by the laws and legal acts of the Russian Federation regulating relations in the field of consumer rights protection, is subject to compensation by the tortfeasor in the presence of his fault. The amount of compensation for moral damage is determined by the court and does not depend on the amount of compensation for property damage.
(As amended by the Federal Laws of December 17, 1999 N 212-FZ, of December 21, 2004 N 171-FZ)
Compensation for moral damage is carried out regardless of compensation for property damage and losses incurred by the consumer.

Article 16

1. The terms of the contract that infringe the rights of the consumer in comparison with the rules established by laws or other legal acts of the Russian Federation in the field of consumer rights protection are recognized as invalid.

If, as a result of the execution of a contract that infringes on the rights of the consumer, he has incurred losses, they are subject to compensation by the manufacturer (executor, seller) in full.

2. It is prohibited to condition the purchase of certain goods (works, services) on the obligatory purchase of other goods (works, services). Losses caused to the consumer as a result of violation of his right to free choice of goods (works, services) are reimbursed by the seller (executor) in full.

It is forbidden to condition the satisfaction of the requirements of consumers presented during the warranty period, conditions that are not related to the shortcomings of the goods (works, services).
(the paragraph was introduced by Federal Law No. 171-FZ of December 21, 2004)

3. The seller (executor) is not entitled to perform additional work, services for a fee without the consent of the consumer. The consumer has the right to refuse to pay for such works (services), and if they are paid, the consumer has the right to demand that the seller (executor) return the amount paid.

Article 17. Judicial protection of consumer rights

1. Protection of consumer rights is carried out by the court.

2. Claims for the protection of consumer rights may be brought at the choice of the plaintiff in court at the place of:
location of the organization, and if the defendant is an individual entrepreneur, - his residence;
residence or stay of the plaintiff;
conclusion or performance of a contract.

If a claim against an organization arises from the activities of its branch or representative office, it may be brought to court at the location of its branch or representative office.

3. Consumers on claims related to violation of their rights, as well as the authorized federal executive body for control (supervision) in the field of consumer rights protection (its territorial bodies), as well as other federal executive bodies exercising the functions of control and supervision in areas of consumer rights protection and safety of goods (works, services) (their territorial bodies), local governments, public associations of consumers (their associations, unions) on claims brought in the interests of a consumer, a group of consumers, an indefinite circle of consumers, are exempt from paying the state duties in accordance with the legislation of the Russian Federation on taxes and fees.
(Clause 3 as amended by Federal Law No. 127-FZ of November 2, 2004)

Chapter II. PROTECTION OF CONSUMER RIGHTS IN THE SALES OF GOODS TO CONSUMERS

Article 18. Consequences of the sale of goods of inadequate quality

1. A consumer who has been sold a product of inadequate quality, if it has not been agreed by the seller, has the right, at his choice, to demand:
gratuitous elimination of product defects or reimbursement of expenses for their correction by the consumer or a third party;
proportional reduction of the purchase price;

replacement for a product of a similar brand (model, article);

replacement for the same product of another brand (model, article) with a corresponding recalculation of the purchase price.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

The consumer, instead of presenting these requirements, has the right to refuse to fulfill the contract of sale and demand the return of the amount of money paid for the goods. At the request of the seller and at his expense, the consumer must return the goods with defects.
(As amended by the Federal Laws of December 17, 1999 N 212-FZ, of December 21, 2004 N 171-FZ)

In this case, the consumer has the right to demand also full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are reimbursed within the time limits established by this Law to meet the relevant requirements of the consumer.

With regard to technically complex and expensive goods, the consumer's requirements to replace them with goods of a similar brand (model, article), as well as to replace them with the same goods of another brand (model, article), with a corresponding recalculation of the purchase price, are subject to satisfaction in case of detection of significant defects in the goods . The list of technically complex goods is approved by the Government of the Russian Federation.
(As amended by the Federal Laws of December 17, 1999 N 212-FZ, of December 21, 2004 N 171-FZ)

2. The requirements specified in paragraph 1 of this article are presented by the consumer to the seller or an authorized organization or an authorized individual entrepreneur.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

3. The consumer has the right to present the requirements specified in paragraphs two and four of paragraph 1 of this article to the manufacturer, authorized organization or authorized individual entrepreneur, importer.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

Instead of presenting these requirements, the consumer has the right to return the goods of inadequate quality to the manufacturer and demand the return of the amount paid for it.

4. In case of detection of defects in the goods, the properties of which do not allow them to be eliminated, the consumer, at his choice, has the right to demand from the seller (an authorized organization or an authorized individual entrepreneur) to replace the goods with a product of a similar brand (model, article) or with the same product of a different brand ( model, article) with a corresponding recalculation of the purchase price, a commensurate reduction in the purchase price, or refuse to fulfill the contract of sale and demand a refund of the amount paid for the goods, and from the manufacturer (an authorized organization or an authorized individual entrepreneur, importer) to replace the goods with goods of a similar brand (model, article) or return the amount of money paid for it.
(Clause 4 as amended by the Federal Law of December 21, 2004 N 171-FZ)

5. The consumer does not have a cash register or sales receipt or any other document certifying the fact and conditions of the purchase of goods, is not a basis for refusing to satisfy his requirements.
The seller (manufacturer), an authorized organization or an authorized individual entrepreneur, importer are obliged to accept goods of inadequate quality from the consumer and, if necessary, to check the quality of the goods. The consumer has the right to participate in the quality control of the goods.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

In the event of a dispute about the causes of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer are obliged to conduct an examination of the goods at their own expense. The consumer has the right to challenge the conclusion of such an examination in court.
(as amended by Federal Law No. 171-FZ of December 21, 2004)
If, as a result of the examination of the goods, it is established that its defects have arisen due to circumstances for which the seller (manufacturer) is not responsible, the consumer is obliged to reimburse the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer for the costs of conducting an examination, as well as related to its conduct. storage and transportation costs.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

(Clause 5 as amended by Federal Law No. 212-FZ of December 17, 1999)

6. The seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer shall be liable for the defects of the goods for which the warranty period is not established, if the consumer proves that they arose before the transfer of the goods to the consumer or for reasons that arose before that moment.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

In relation to the goods for which the warranty period is established, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer is responsible for the defects of the goods, unless he proves that they arose after the transfer of the goods to the consumer due to the violation by the consumer of the rules for the use, storage or transportation of the goods, actions of third parties or force majeure.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

(Clause 6 was introduced by Federal Law No. 212-FZ of December 17, 1999)

7. Delivery of bulky goods and goods weighing more than five kilograms for repair, markdown, replacement and (or) their return to the consumer is carried out by and at the expense of the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer). In case of failure to fulfill this obligation, as well as in the absence of the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) at the location of the consumer, delivery and (or) return of these goods may be carried out by the consumer. In this case, the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) is obliged to reimburse the consumer for the costs associated with the delivery and (or) return of these goods.
(Clause 7 as amended by the Federal Law of December 21, 2004 N 171-FZ)

Article 19

1. The consumer has the right to present the requirements provided for in Article 18 of this Law against the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) in relation to defects in the goods if they are discovered during the warranty period or shelf life.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

With regard to goods for which no warranty or expiration dates have been established, the consumer has the right to make these claims if the defects of the goods are discovered within a reasonable time, but within two years from the date of their transfer to the consumer, unless longer periods are established by law or contract.
(Clause 1 as amended by Federal Law No. 212-FZ of December 17, 1999)

2. The warranty period of the goods, as well as the period of its service, is calculated from the day the goods are transferred to the consumer, unless otherwise provided by the contract. If it is impossible to determine the day of transfer, these terms are calculated from the date of manufacture of the goods.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

For seasonal goods (shoes, clothing and others), these periods are calculated from the moment of the onset of the corresponding season, the onset of which is determined by the constituent entities of the Russian Federation, respectively, based on the climatic conditions of the location of consumers.

When selling goods by samples, by mail, as well as in cases where the moment of conclusion of the contract of sale and the moment of transfer of the goods to the consumer do not coincide, these periods are calculated from the day the goods are delivered to the consumer. If the consumer is deprived of the opportunity to use the product due to circumstances that depend on the seller (in particular, the product needs a special installation, connection or assembly, it has defects), the warranty period does not run until the seller eliminates such circumstances. If the day of delivery, installation, connection, assembly of the goods, elimination of circumstances dependent on the seller, due to which the consumer cannot use the goods for their intended purpose, cannot be determined, these periods are calculated from the date of conclusion of the contract of sale.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

The paragraph is excluded. - Federal Law of December 17, 1999 N 212-FZ.

The expiration date of the goods is determined by the period calculated from the date of manufacture of the goods, during which it is suitable for use, or the date before which the goods are suitable for use.

The duration of the shelf life of the goods must comply with the mandatory requirements for the safety of the goods.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

3. Warranty periods may be established for components and components of the main product. Warranty periods for components and components are calculated in the same manner as the warranty period for the main product.

The warranty periods for components and components of the goods are considered equal to the warranty period for the main product, unless otherwise provided by the contract. In the event that a warranty period of a shorter duration is established for a component product and an integral part of the product in the contract than the warranty period for the main product, the consumer has the right to make claims related to defects in the component product and component part of the product, if they are discovered during the warranty period for the main product. product, unless otherwise provided by the contract.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

If a component product has a warranty period longer than the warranty period for the main product, the consumer has the right to make claims regarding the defects of the product, provided that the defects of the component product are discovered during the warranty period for this product, regardless of the expiration of the warranty period for the main product.

4. The terms specified in this article are brought to the attention of the consumer in the information about the product provided to the consumer in accordance with article 10 of this Law.

5. In cases where the warranty period provided for by the contract is less than two years and the defects of the goods are discovered by the consumer after the expiration of the warranty period, but within two years, the consumer has the right to present the seller (manufacturer) with the requirements provided for in Article 18 of this Law, if he proves that the defects goods arose before its transfer to the consumer or for reasons that arose before that moment.

6. In case of revealing significant defects in the goods, the consumer has the right to present to the manufacturer (an authorized organization or an authorized individual entrepreneur, importer) a demand for the free elimination of such defects, if he proves that they arose before the transfer of the goods to the consumer or for reasons that arose before that moment. The specified requirement may be presented if the defects of the goods are discovered after two years from the date of transfer of the goods to the consumer, during the service life established for the goods, or within ten years from the date of transfer of the goods to the consumer in case of non-establishment of the service life. If the specified requirement is not satisfied within twenty days from the date of its presentation by the consumer or the defect of the goods discovered by him is irreparable, the consumer, at his choice, has the right to present to the manufacturer (authorized organization or authorized individual entrepreneur, importer) other requirements provided for in paragraph 3 of Article 18 of this Law or return goods to the manufacturer (an authorized organization or an authorized individual entrepreneur, importer) and demand a refund of the amount paid.
(Clause 6 as amended by the Federal Law of December 21, 2004 N 171-FZ)

Article 20. Elimination of defects in goods by the manufacturer (seller, authorized organization or authorized individual entrepreneur, importer)
(as amended by Federal Law No. 171-FZ of December 21, 2004)

1. If the term for the elimination of defects in the goods is not defined in writing By agreement of the parties, these shortcomings must be eliminated by the manufacturer (seller, authorized organization or authorized individual entrepreneur, importer) immediately.
(Clause 1 as amended by the Federal Law of December 21, 2004 N 171-FZ)

2. With regard to durable goods, the manufacturer, seller or an authorized organization or an authorized individual entrepreneur are obliged, upon presentation of the specified requirement by the consumer, to provide the consumer with a similar product free of charge for the repair period within three days, ensuring delivery at his own expense. The list of durable goods to which this requirement does not apply is established by the Government of the Russian Federation.
(As amended by the Federal Laws of December 17, 1999 N 212-FZ, of December 21, 2004 N 171-FZ)

3. In case of elimination of defects in the goods, the warranty period for it is extended for the period during which the goods were not used. The specified period is calculated from the day the consumer applied with a requirement to eliminate the defects of the goods until the day of its issuance upon completion of the repair.

4. When eliminating defects in the goods by replacing a component or component of the main product for which warranty periods are established, a warranty period of the same duration is established for the new component or component of the main product as for the replaced component or component of the main product, unless otherwise provided by the contract, and the warranty period is calculated from the date of issuance of this product to the consumer upon completion of the repair.
(Clause 4 as amended by the Federal Law of December 17, 1999 N 212-FZ)

Article 21. Replacement of goods of inadequate quality

1. In the event that the consumer detects defects in the goods and submits a demand for its replacement, the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) is obliged to replace such goods within seven days from the date of presentation of the specified requirement by the consumer, and, if necessary, an additional check of the quality of such goods by the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) - within twenty days from the date of presentation of the specified requirement.

If the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) does not have the goods necessary for replacement at the time of presentation of the demand, the replacement must be carried out within a month from the date of presentation of such a demand.

In the regions of the Far North and areas equated to them, the consumer's demand for the replacement of goods is subject to satisfaction upon his application within the period necessary for the next delivery of the corresponding goods to these regions, if the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) does not have the necessary to replace the goods on the day of the presentation of the specified requirement.

If it takes more than seven days to replace the goods, at the request of the consumer, the seller (manufacturer or authorized organization or authorized individual entrepreneur), within three days from the date of presentation of the request for replacement of goods, is obliged to provide the consumer for temporary use for the period of replacement, free of charge, a similar durable goods, providing delivery at your own expense. This rule does not apply to goods, the list of which is determined in accordance with paragraph 2 of Article 20 of this Law.
(Clause 1 as amended by the Federal Law of December 21, 2004 N 171-FZ)

2. A product of inadequate quality must be replaced with a new product, that is, with a product that has not been in use.
When replacing the goods, the warranty period is calculated anew from the date of transfer of the goods to the consumer.

Article 22

The consumer's claims for a commensurate reduction in the purchase price of the goods, reimbursement of expenses for the correction of defects in the goods by the consumer or a third party, the return of the amount of money paid for the goods, as well as the claim for compensation for losses caused to the consumer as a result of the sale of goods of inadequate quality, are subject to satisfaction by the seller (manufacturer, authorized organization or an authorized individual entrepreneur, importer) within ten days from the date of presentation of the relevant request.

Article 23
(as amended by Federal Law No. 171-FZ of December 21, 2004)

1. For violation of the terms provided for in Articles 20, 21 and 22 of this Law, as well as for non-fulfillment (delay in fulfillment) of the consumer's demand to provide him with a similar product for the period of repair (replacement) of a seller (manufacturer, authorized organization or authorized individual entrepreneur, importer), who has committed such violations, pays the consumer for each day of delay a penalty (penalty) in the amount of one percent of the price of the goods.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

The price of the goods is determined on the basis of its price that existed in the place where the consumer's claim was to be satisfied by the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer), on the day of voluntary satisfaction of such a claim or on the day of the court decision, if the demand was not voluntarily satisfied.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

2. In case of non-fulfillment of the requirements of the consumer within the time limits provided for in Articles 20 - 22 of this Law, the consumer has the right, at his choice, to present other requirements established by Article 18 of this Law.

Article 24

1. When replacing goods of inadequate quality with goods of a similar brand (model, article), the price of the goods is not recalculated.

2. When replacing goods of inadequate quality with the same goods of a different brand (model, article), if the price of the goods to be replaced is lower than the price of the goods provided in exchange, the consumer must pay the difference in prices; if the price of the goods to be replaced is higher than the price of the goods provided in exchange, the difference in prices shall be paid to the consumer. The price of the goods to be replaced is determined at the time of its replacement, and if the consumer's demand is not satisfied by the seller, the price of the goods to be replaced and the price of the goods transferred in exchange are determined at the time the court decides to replace the goods.
(As amended by Federal Law No. 212-FZ of December 17, 1999).

If the consumer submits a demand for a commensurate reduction in the purchase price of the goods, the price of the goods at the time the consumer submits the demand for a reduction or, if it is not voluntarily satisfied, at the time the court decides on a commensurate reduction in the purchase price, is taken into account.
(Clause 3 as amended by Federal Law No. 212-FZ of December 17, 1999)

4. When returning goods of inadequate quality, the consumer has the right to demand compensation for the difference between the price of the goods established by the contract and the price of the corresponding goods at the time of voluntary satisfaction of such a requirement or, if the demand is not voluntarily satisfied, at the time of the court decision.
(Clause 4 was introduced by Federal Law No. 212-FZ of December 17, 1999, as amended by Federal Law No. 171-FZ of December 21, 2004)

5. In the event of the return of goods of inadequate quality sold on credit, the consumer shall be refunded the amount of money paid for the goods in the amount of the loan repaid by the day of return of the specified goods, and the payment for the provision of the loan shall be reimbursed.
(Clause 5 as amended by the Federal Law of December 21, 2004 N 171-FZ)

Article 25

1. The consumer has the right to exchange a non-food product of good quality for a similar product from the seller from whom this product was purchased, if the specified product did not fit in shape, dimensions, style, color, size or configuration.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

The consumer has the right to exchange a non-food product of good quality within fourteen days, not counting the day of its purchase.
The exchange of a non-food product of good quality is carried out if the specified product was not in use, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product. The fact that the consumer does not have a sales receipt or a cash receipt or any other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

The list of goods not subject to exchange on the grounds specified in this article is approved by the Government of the Russian Federation.

2. If a similar product is not available for sale on the day the consumer applies to the seller, the consumer has the right to refuse to fulfill the contract of sale and demand the return of the amount of money paid for the specified product. The demand of the consumer for the return of the amount of money paid for the specified goods is subject to satisfaction within three days from the date of return of the specified goods.

By agreement between the consumer and the seller, the exchange of goods may be provided for when a similar product goes on sale. The seller is obliged to immediately inform the consumer about the receipt of a similar product on sale.
(Clause 2 as amended by the Federal Law of December 21, 2004 N 171-FZ)

Article 26

The rules for the sale of certain types of goods are approved by the Government of the Russian Federation.

Article 26.1. Remote method of selling goods (introduced by the Federal Law of December 21, 2004 N 171-FZ)

1. A retail sale contract may be concluded on the basis of familiarization of the consumer with the description of the goods proposed by the seller, contained in catalogs, brochures, booklets, presented in photographs, by means of communication (television, postal, radio communications and others) or other means that exclude the possibility of direct acquaintance. the consumer with the goods or a sample of the goods at the conclusion of such an agreement (remote method of selling goods) by methods.

2. Before the conclusion of the contract, the seller must provide the consumer with information on the main consumer properties of the goods, on the address (location) of the seller, on the place of manufacture of the goods, on the full trade name (name) of the seller (manufacturer), on the price and on the conditions for purchasing the goods, about its delivery, service life, shelf life and warranty period, about the procedure for paying for the goods, as well as about the period during which the offer to conclude a contract is valid.

3. At the time of delivery of the goods, the consumer must be provided in writing with information about the goods provided for in Article 10 of this Law, as well as information provided for in paragraph 4 of this Article on the procedure and terms for returning the goods.

4. The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days.

If information on the procedure and terms for returning goods of good quality was not provided in writing at the time of delivery of the goods, the consumer has the right to refuse the goods within three months from the date of transfer of the goods.

Return of goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved. The consumer's lack of a document confirming the fact and conditions of the purchase of goods does not deprive him of the opportunity to refer to other evidence of the purchase of goods from this seller.

The consumer does not have the right to refuse goods of proper quality, having individually defined properties, if the specified product can be used exclusively by the consumer who purchases it.

If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer presents the relevant demand.

5. The consequences of the sale of goods of inadequate quality by the remote method of selling goods are established by the provisions stipulated by the articles 18 - 24 of this Law.

Chapter III. PROTECTION OF THE RIGHTS OF CONSUMERS IN THE PERFORMANCE OF WORKS (PROVISION OF SERVICES)

Article 27

1. The contractor is obliged to carry out the performance of work (rendering of services) within the time period established by the rules for the performance of certain types of work (rendering of certain types of services) or the contract for the performance of work (rendering of services). The contract for the performance of work (rendering of services) may provide for a period for the performance of work (rendering of services), if it is not provided for by the said rules, as well as a period of shorter duration than the period established by the said rules.

2. The term for performing work (rendering a service) may be determined by the date (period) by which the performance of work (rendering of a service) must be completed and/or the date (period) by which the performer must start performing work (rendering a service).
(as amended by Federal Law No. 212-FZ of December 17, 1999)

3. If the performance of work (provision of services) is carried out in parts (delivery of periodicals, technical maintenance) during the term of the contract for the performance of works (provision of services), appropriate periods (periods) for the performance of such works (provision of services) should be provided .

By agreement of the parties, the contract may also provide for completion dates individual stages works (intermediate terms).
(Clause 3 was introduced by Federal Law No. 212-FZ of December 17, 1999)

Article 28

1. If the contractor has violated the deadlines for the performance of work (rendering of services) - the dates for the start and end of the performance of work (rendering of services) and intermediate deadlines for the performance of work (rendering of services) or during the performance of work (rendering of services) it became obvious that it would not be performed within term, the consumer, at his choice, has the right:
(as amended by Federal Law No. 212-FZ of December 17, 1999)

assign a new term to the contractor;
(as amended by Federal Law No. 212-FZ of December 17, 1999)

entrust the performance of work (provision of services) to third parties for a reasonable price or perform it on their own and require the contractor to reimburse the costs incurred;

demand a reduction in the price for the performance of work (provision of services);

refuse to fulfill the contract for the performance of work (provision of services).
(as amended by Federal Law No. 171-FZ of December 21, 2004)

The consumer has the right to demand also full compensation for losses caused to him in connection with the violation of the deadlines for the performance of work (provision of services). Losses are reimbursed within the time limits established to meet the relevant requirements of the consumer.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

2. The new deadlines for the performance of work (rendering of services) appointed by the consumer are indicated in the contract for the performance of work (rendering of services).
(as amended by Federal Law No. 212-FZ of December 17, 1999)

In the event of a delay in the new terms, the consumer has the right to present other requirements to the contractor, established by paragraph 1 of this article.

3. The price of the work performed (service rendered) returned to the consumer in case of refusal to execute the contract on the performance of work (service rendering), as well as taken into account when reducing the price of the work performed (service rendered), is determined in accordance with paragraphs 3, 4 and 5 of Article 24 of this Law.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

4. In case of refusal to fulfill the contract for the performance of work (rendering of a service), the performer shall not have the right to demand reimbursement of his expenses incurred in the course of the performance of work (rendering of a service), as well as payment for the work performed (rendered service), unless the consumer has accepted work performed (service rendered).
(As amended by the Federal Laws of December 17, 1999 N 212-FZ, of December 21, 2004 N 171-FZ)

The paragraph is excluded. - Federal Law of December 17, 1999 N 212-FZ.

5. In case of violation of the established deadlines for the performance of work (provision of services) or new deadlines assigned by the consumer on the basis of paragraph 1 of this article, the contractor shall pay the consumer for each day (hour, if the deadline is defined in hours) of delay a penalty (fine) in the amount of three percent of the price of performance of work (rendering of services), and if the price of performing work (rendering of services) is not determined by the contract for the performance of work (rendering of services) - the total price of the order. An agreement on the performance of work (provision of services) between the consumer and the contractor may establish a higher amount of the penalty (penalty).
(as amended by Federal Law No. 212-FZ of December 17, 1999)

A penalty (penalty) for violation of the deadlines for the commencement of work (provision of services), its stage is collected for each day (hour, if the period is defined in hours) of delay until the start of work (provision of services), its stage or presentation by the consumer of the requirements provided for in clause 1 of this article.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

A penalty (penalty) for violation of the deadlines for completing the work (rendering a service), its stage is charged for each day (hour, if the period is defined in hours) of delay until the completion of the work (rendering a service), its stage or the presentation by the consumer of the requirements provided for in clause 1 of this article.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

The amount of the penalty (penalty) collected by the consumer cannot exceed the price of a particular type of work (service) or the total price of the order, if the price of a particular type of work (service) is not specified in the contract for the performance of work (service).

The amount of the penalty (penalty) is determined based on the price of the work (rendering the service), and if the indicated price is not determined, based on the total price of the order that existed at the place where the consumer's claim was to be satisfied by the contractor on the day of voluntary satisfaction of such a claim or on the day of the judgment, if the consumer's claim was not voluntarily satisfied.

6. The requirements of the consumer, established by paragraph 1 of this article, are not subject to satisfaction if the contractor proves that the violation of the terms for the performance of work (rendering of services) occurred due to force majeure or through the fault of the consumer.

Article 29

1. The consumer, upon detection of shortcomings in the work performed (service rendered), has the right, at his choice, to demand:

gratuitous elimination of shortcomings of the work performed (service rendered);

a corresponding reduction in the price of the work performed (service rendered);

gratuitous production of another thing from a homogeneous material of the same quality or re-performing the work. In this case, the consumer is obliged to return the thing previously transferred to him by the contractor;

reimbursement of expenses incurred by him to eliminate the shortcomings of the work performed (service rendered) on his own or by third parties.

Satisfaction of the requirements of the consumer for the free elimination of defects, for the manufacture of another thing or for the re-performance of work (rendering of services) does not relieve the contractor from liability in the form of a penalty for violating the deadline for completing the work (rendering of services).
(as amended by Federal Law No. 212-FZ of December 17, 1999)

The consumer has the right to refuse to execute the contract for the performance of work (provision of services) and demand full compensation for losses if the shortcomings of the work performed (service rendered) are not eliminated by the contractor within the period established by the specified contract. The consumer also has the right to refuse to execute the contract for the performance of work (rendering of services) if he discovers significant shortcomings in the work performed (rendered services) or other significant deviations from the terms of the contract.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

The consumer also has the right to demand full compensation for losses caused to him due to shortcomings in the work performed (service rendered). Losses are reimbursed within the time limits established to meet the relevant requirements of the consumer.

2. The price of the work performed (service rendered), returned to the consumer in case of refusal to execute the contract on the performance of work (service rendering), as well as taken into account when reducing the price of the work performed (service rendered), is determined in accordance with paragraphs 3, 4 and 5 of Article 24 of this Law.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

3. Claims related to deficiencies in the work performed (service rendered) may be presented upon acceptance of the work performed (service rendered) or in the course of the work (service rendered) or, if it is impossible to detect deficiencies in the acceptance of the work performed (service rendered), in within the time limits set forth in this paragraph.

The consumer has the right to make claims related to shortcomings in the work performed (service rendered), if they are discovered during the warranty period, and in its absence, within a reasonable time, within two years from the date of acceptance of the work performed (service rendered) or five years in respect of defects in buildings and other real estate.
(Clause 3 as amended by Federal Law No. 212-FZ of December 17, 1999)

4. The contractor is responsible for the shortcomings of the work (service) for which the warranty period is not established, if the consumer proves that they arose before he accepted it or for reasons that arose before that moment.

In relation to the work (service) for which the warranty period is established, the contractor is responsible for its shortcomings, unless he proves that they arose after the acceptance of the work (service) by the consumer as a result of his violation of the rules for using the result of the work (service), actions of third parties or force majeure .
(Clause 4 was introduced by Federal Law No. 212-FZ of December 17, 1999)

5. In cases where the warranty period provided for by the contract is less than two years (five years for real estate) and defects in the work (service) are discovered by the consumer after the warranty period expires, but within two years (five years for real estate), the consumer has the right to present the requirements provided for in paragraph 1 of this article, if he proves that such shortcomings arose before he accepted the result of the work (service) or for reasons that arose before that moment.
(Clause 5 was introduced by Federal Law No. 212-FZ of December 17, 1999)

6. In case of revealing significant shortcomings of the work (service), the consumer has the right to present to the performer a demand for the free elimination of shortcomings, if he proves that the shortcomings arose before he accepted the result of the work (service) or for reasons that arose before that moment. This requirement may be brought if such defects are discovered after two years (five years in relation to real estate) from the date of acceptance of the result of the work (service), but within the service life established for the result of the work (service) or within ten years from the date of acceptance of the result of the work (service) by the consumer, if the service life is not set. If this requirement is not satisfied within twenty days from the date of its presentation by the consumer or the discovered defect is irreparable, the consumer, at his choice, has the right to demand:
(as amended by Federal Law No. 212-FZ of December 17, 1999)

a corresponding reduction in the price for the work performed (service rendered);

reimbursement of expenses incurred by him to eliminate the shortcomings of the work performed (service rendered) on his own or by third parties;

refusal to execute the contract on the performance of work (rendering of services) and compensation for losses.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

Article 30

The shortcomings of the work (service) must be eliminated by the contractor within a reasonable time, appointed by the consumer.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

The paragraph is excluded. - Federal Law of December 17, 1999 N 212-FZ.

The deadline set by the consumer for the elimination of deficiencies is indicated in the contract or in another document signed by the parties.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

For violation of the deadlines provided for by this article to eliminate the shortcomings of the work performed (service rendered), the contractor shall pay the consumer for each day of delay a penalty (penalty), the amount and procedure for calculating which are determined in accordance with paragraph 5 of Article 28 of this Law.

In case of violation of the specified terms, the consumer has the right to present other requirements to the contractor, provided for in paragraphs 1 and 4 of Article 29 of this Law.

Article 31

ConsultantPlus: note.
Federal Law No. 212-FZ of December 17, 1999 amended Article 29 of this Law: paragraph 4 of the original version of Article 29 corresponds to paragraph 6 (as amended on December 17, 1999).

1. The requirements of the consumer to reduce the price for the work performed (service rendered), to reimburse the costs of eliminating shortcomings in the work performed (service rendered) on their own or by third parties, as well as to return the amount of money paid for the work (service) and compensation for losses caused in connection with the refusal to perform the contract, provided for in paragraph 1 of Article 28 and paragraphs 1 and 4 of Article 29 of this Law, are subject to satisfaction within ten days from the date of presentation of the relevant request.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

2. The requirements of the consumer for the free production of another thing from a homogeneous material of the same quality or for the repeated performance of work (rendering of services) are subject to satisfaction within the time period established for the urgent performance of work (rendering of service), and if this period is not established, within the period stipulated by the contract for the performance of work (provision of services), which was improperly performed.

3. For violation of the deadlines provided for by this article to satisfy certain requirements of the consumer, the contractor shall pay the consumer for each day of delay a penalty (penalty), the amount and procedure for calculating which are determined in accordance with paragraph 5 of Article 28 of this Law.
In case of violation of the terms specified in paragraphs 1 and 2 of this article, the consumer has the right to present to the contractor other requirements provided for in paragraph 1 of Article 28 and paragraphs 1 and 4 of Article 29 of this Law.

Article 32

The consumer has the right to refuse to execute the contract for the performance of work (provision of services) at any time, subject to payment to the contractor of the expenses actually incurred by him related to the fulfillment of obligations under this contract.

Article 33

1. A firm or approximate estimate may be drawn up for the performance of work (rendering a service) provided for by an agreement on the performance of work (rendering a service).
Drawing up such an estimate at the request of the consumer or contractor is mandatory.

2. The contractor is not entitled to demand an increase in a firm estimate, and a consumer - its reduction, including in the case when at the time of the conclusion of the contract it was impossible to provide for the full amount of work to be performed (services to be rendered) or the costs necessary for this.

The Contractor has the right to demand an increase in a firm estimate in case of a significant increase in the cost of materials and equipment provided by the Contractor, as well as services provided to him by third parties, which could not be foreseen at the conclusion of the contract. If the consumer refuses to comply with this requirement, the contractor has the right to terminate the contract in court.
(Clause 2 as amended by Federal Law No. 212-FZ of December 17, 1999)

3. If there is a need to perform additional work(rendering additional services) and for this reason a significant excess of the approximate estimate, the contractor is obliged to warn the consumer in a timely manner. If the consumer has not agreed to exceed the approximate estimate, he has the right to refuse to perform the contract. In this case, the contractor may require the consumer to pay the price for the work performed (service rendered).

The Contractor, who did not warn the consumer in a timely manner about the need to exceed the approximate estimate, is obliged to fulfill the contract, while retaining the right to pay for work (services) within the approximate estimate.
(Clause 3 was introduced by Federal Law No. 212-FZ of December 17, 1999)

Article 34

1. The contractor is obliged to perform the work specified in the contract for the performance of work, from his own material and with his own means, unless otherwise provided by the contract.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

The contractor who provided the material for the performance of the work is responsible for its inadequate quality according to the rules on the responsibility of the seller for goods of inadequate quality.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

2. The material of the performer is paid by the consumer at the conclusion of the specified contract in full or in the amount specified in the contract for the performance of work with the condition of final payment upon receipt by the consumer of the work performed by the contractor, unless a different procedure for payment for the material of the contractor is provided by agreement of the parties.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

3. In cases stipulated by the contract for the performance of work, the material may be provided by the contractor to the consumer on credit. A subsequent change in the price of the contractor's material provided on credit does not entail a recalculation.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

4. The material of the performer and the technical means, tools, etc. necessary for the performance of the work are delivered to the place where the work is performed by the performer.

On the application of the provisions of Article 35 to relations under a contract related to the provision of services for the dry cleaning of products, see the letter of Rospotrebnadzor dated 07.03.2006 N 0100/2473-06-32.

Article 35

1. If the work is performed in whole or in part from the material (with a thing) of the consumer, the performer is responsible for the safety of this material (thing) and its correct use.

The contractor is obliged:

warn the consumer about the unsuitability or poor quality of the material (thing) transferred by the consumer;

submit a report on the consumption of the material and return its balance.

In case of complete or partial loss (damage) of the material (thing) accepted from the consumer, the contractor is obliged within three days to replace it with a homogeneous material (thing) of similar quality and, at the request of the consumer, to manufacture a product from a homogeneous material (thing) within a reasonable time, and if in the absence of a homogeneous material (thing) of similar quality - to reimburse the consumer for the double price of the lost (damaged) material (thing), as well as the costs incurred by the consumer.

2. The price of the lost (damaged) material (thing) is determined on the basis of the price of the material (thing) that existed in the place where the consumer’s claim was to be satisfied by the contractor on the day of voluntary satisfaction of such a claim or on the day a court decision was made, if the claim the consumer was not voluntarily satisfied.
The price of the material (thing) transferred to the contractor is determined in the contract for the performance of work or in another document (receipt, order) confirming its conclusion.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

3. The contractor shall be released from liability for the total or partial loss (damage) of the material (thing) received by him from the consumer, if the consumer is warned by the contractor about the special properties of the material (thing) that may entail its complete or partial loss (damage) or if the indicated properties of the material (thing) could not be detected upon proper acceptance by the contractor of this material (thing).
(as amended by Federal Law No. 212-FZ of December 17, 1999)

Article 36
(as amended by Federal Law No. 212-FZ of December 17, 1999)

The Contractor is obliged to inform the consumer in a timely manner that compliance with the consumer's instructions and other circumstances depending on the consumer may reduce the quality of the work performed (service rendered) or entail the impossibility of completing it on time.
(as amended by Federal Law No. 212-FZ of December 17, 1999)

If the consumer, despite timely and reasonable informing the contractor, does not replace the unsuitable or poor-quality material within a reasonable time, does not change the instructions on the method of performing work (rendering a service), or does not eliminate other circumstances that may reduce the quality of the work performed (rendered service), the contractor has the right to refuse to perform the contract for the performance of work (provision of services) and demand full compensation for losses.
(as amended by Federal Law No. 171-FZ of December 21, 2004)

Article 37

The consumer is obliged to pay for the services rendered to him in the manner and within the time limits established by the contract with the contractor.
(part one as amended by Federal Law No. 171-FZ of December 21, 2004)

The consumer is obliged to pay for the work performed by the contractor in full after it is accepted by the consumer. With the consent of the consumer, the work can be paid by him at the conclusion of the contract in full or by issuing an advance.
(As amended by the Federal Laws of December 17, 1999 N 212-FZ, of December 21, 2004 N 171-FZ)

Payment for the services rendered (work performed) is made by cash or non-cash payments in accordance with the legislation of the Russian Federation.
(Part three was introduced by Federal Law No. 140-FZ of July 27, 2006)

The provisions of part four of Article 37 as amended by Federal Law No. 140-FZ of 27.07.2006 apply to relations arising from contracts for the provision of services (performance of work) concluded prior to the date of entry into force of the said Federal Law.

When using the cash form of payment, payment for the services rendered (work performed) is made in accordance with the instructions of the contractor by depositing cash Money to the cash desk of the contractor, or to a credit institution, or to the cash desk of a commercial organization that is not credit institution and having the right to accept payment for services rendered (work performed) in accordance with the Federal Law "On Banks and Banking Activities" (as amended by Federal Law No. 17-FZ of February 3, 1996), unless otherwise provided by federal laws or other regulatory legal acts. acts of the Russian Federation. At the same time, the obligations of the consumer to the contractor to pay for the services rendered (work performed) are considered fulfilled from the moment the cash is paid, respectively, to the cash desk of the contractor, or to a credit institution, or to the cash desk of a commercial organization that is not a credit institution and has the right to accept payment for the services rendered. (performed work) in accordance with the Federal Law "On Banks and Banking Activities" (as amended by the Federal Law of February 3, 1996 N 17-FZ).
(Part four was introduced by Federal Law No. 140-FZ of July 27, 2006)

Article 38. Rules for household and other types of consumer services

Rules for household and other types of consumer services (rules for the performance of certain types of work and rules for the provision of certain types of services) are approved by the Government of the Russian Federation.

Article 39. Regulation of the provision of certain types of services

The consequences of violation of the terms of contracts for the provision of certain types of services, if such contracts by their nature do not fall within the scope of this Chapter, shall be determined by law.

Chapter IV. STATE AND PUBLIC PROTECTION OF CONSUMER RIGHTS

Article 40

1. State control and supervision over compliance with laws and other regulatory legal acts of the Russian Federation regulating relations in the field of consumer rights protection (hereinafter referred to as state control and supervision in the field of consumer rights protection) are carried out by the authorized federal executive body for control (supervision) in in the field of consumer rights protection (its territorial bodies), as well as other federal executive authorities (their territorial bodies) exercising control and supervision in the field of consumer rights protection and the safety of goods (works, services), in the manner determined by the Government of the Russian Federation .

2. State control and supervision in the field of consumer protection provide for:

carrying out activities related to control - checking compliance by manufacturers (performers, sellers, authorized organizations or authorized individual entrepreneurs, importers) with the mandatory requirements of laws and other regulatory legal acts of the Russian Federation governing relations in the field of consumer protection, as well as mandatory requirements for goods (work, services);

issuance, within the powers provided for by the legislation of the Russian Federation, of instructions to manufacturers (performers, sellers, authorized organizations or authorized individual entrepreneurs, importers) on the termination of violations of consumer rights, on the need to comply with mandatory requirements for goods (works, services);

in accordance with the procedure established by the legislation of the Russian Federation, taking measures to suspend the production and sale of goods (performance of work, provision of services) that do not meet the mandatory requirements (including those with an expired shelf life), and goods for which a deadline should be established, but not established suitability, upon recall from the domestic market and (or) from the consumer or consumers of goods (works, services) that do not meet mandatory requirements, and informing consumers about this;

sending to the body licensing the relevant type of activity (licensing body) materials on the violation of consumer rights for consideration of issues of suspension or cancellation of the relevant license in accordance with the procedure established by the legislation of the Russian Federation;

sending to the prosecutor's office, other law enforcement agencies according to the jurisdiction of materials to resolve issues of initiating criminal cases on the grounds of crimes related to the violation of consumer rights established by laws and other regulatory legal acts of the Russian Federation;

appeal to the court with applications for the protection of consumer rights, legitimate interests an indefinite circle of consumers, as well as with applications for the liquidation of the manufacturer (executor, seller, authorized organization, importer) or the termination of the activities of an individual entrepreneur (authorized individual entrepreneur) for repeated or gross violation of consumer rights established by laws and other regulatory legal acts of the Russian Federation.

3. The authorized federal executive body for control (supervision) in the field of consumer protection (its territorial bodies), as well as other federal executive bodies (their territorial bodies) exercising the functions of control and supervision in the field of consumer rights protection and product safety (works, services) may be attracted by the court to participate in the case or join the case on their own initiative or on the initiative of the persons participating in the case, in order to give an opinion on the case in order to protect consumer rights.

4. The federal executive body that performs the functions of developing public policy in the field of consumer rights protection, provides clarifications on the application of laws and other regulatory legal acts of the Russian Federation governing relations in the field of consumer rights protection, and also approves the regulation on the procedure for consideration by the authorized federal executive body for control (supervision) in the field of consumer protection (by its territorial bodies) cases of violation of laws and other regulatory legal acts of the Russian Federation regulating relations in the field of consumer protection.

Article 41 dated December 21, 2004 N 171-FZ)

Manufacturer (executor, seller, authorized organization or authorized individual entrepreneur, importer) at the request of the authorized federal executive body for control (supervision) in the field of consumer protection (its territorial bodies), as well as other federal executive bodies (their territorial bodies) performing functions for state control and supervision in the field of consumer rights protection and safety of goods (works, services), their officials must provide reliable information, documentation, explanations in writing and (or) within the time period established by them. oral and other information necessary for the implementation by the said federal executive bodies and their officials powers established by this Law.

Article 42 - Federal Law of December 21, 2004 N 171-FZ.

Article 42.1. Powers of the highest executive bodies state power constituent entities of the Russian Federation in the field of consumer protection (introduced by the Federal Law of December 21, 2004 N 171-FZ)

Higher executive agency the state authority of the relevant subject of the Russian Federation takes measures to implement, ensure and protect the rights of consumers and, within its powers, takes certain measures.

Article 43

For violation of consumer rights established by laws and other regulatory legal acts of the Russian Federation, the seller (performer, manufacturer, authorized organization or authorized individual entrepreneur, importer) bears administrative, criminal or civil liability in accordance with the legislation of the Russian Federation.

Article 44

In order to protect the rights of consumers in the territory municipality Local authorities have the right to:

consider consumer complaints, advise them on consumer protection issues;

apply to the courts to protect the rights of consumers (an indefinite number of consumers).

If goods (works, services) of inadequate quality, as well as dangerous to life, health, property of consumers and the environment, are identified on the basis of a consumer’s complaint, immediately notify the federal executive authorities that monitor the quality and safety of goods (works, services).

Article 45

1. Citizens have the right to unite on a voluntary basis in public associations of consumers (their associations, unions), which carry out their activities in accordance with the charters of these associations (their associations, unions) and the legislation of the Russian Federation.

2. Public associations of consumers (their associations, unions) for the implementation of their statutory goals have the right to:
participate in the development of mandatory requirements for goods (works, services), as well as draft laws and other regulatory legal acts of the Russian Federation regulating relations in the field of consumer protection;

conduct an independent examination of the quality, safety of goods (works, services), as well as the conformity of consumer properties of goods (works, services) with information about them declared by sellers (manufacturers, performers);

check compliance with consumer rights and the rules of trade, household and other types of consumer services, draw up acts on identified violations of consumer rights and send these acts for consideration to authorized bodies state authorities, as well as to inform local governments about detected violations, to participate at the request of consumers in conducting examinations on the facts of violation of consumer rights;

disseminate information about the rights of consumers and the necessary actions to protect these rights, about the results of comparative studies of the quality of goods (works, services), as well as other information that will contribute to the realization of the rights and legitimate interests of consumers. The results of comparative studies of the quality of goods (works, services) published by public associations of consumers (their associations, unions) are not advertising;

submit proposals to the federal executive authorities, organizations on taking measures to improve the quality of goods (works, services), to suspend the production and sale of goods (performance of works, rendering services), to recall goods (works, services) from the domestic market that do not comply with mandatory requirements imposed on them and established by the legislation of the Russian Federation on technical regulation;

to submit to the prosecutor's office and federal executive bodies materials on bringing to justice persons engaged in the production and sale of goods (performance of work, provision of services) that do not meet the mandatory requirements imposed on them, as well as violate the rights of consumers established by laws and other regulatory legal acts Russian Federation;

apply to the prosecutor's office with requests to bring protests on the invalidation of acts of federal executive authorities, acts of executive authorities of the constituent entities of the Russian Federation and acts of local governments, contrary to the laws and other regulations regulating relations in the field of consumer protection legal acts Russian Federation;

apply to the courts with applications to protect the rights of consumers and the legitimate interests of individual consumers (a group of consumers, an indefinite circle of consumers).

Article 46

The authorized federal executive body for control (supervision) in the field of consumer rights protection (its territorial bodies), other federal executive bodies (their territorial bodies) exercising the functions of control and supervision in the field of consumer rights protection and the safety of goods (works, services ), local governments, public associations of consumers (their associations, unions) have the right to bring claims to the courts to recognize the actions of the manufacturer (performer, seller, authorized organization or authorized individual entrepreneur, importer) as illegal in relation to an indefinite range of consumers and to terminate these actions.

When satisfying such a claim, the court obliges the offender to bring, within the time period established by the court, through the means mass media or otherwise to the consumer's knowledge of a court decision.

A court decision that has entered into legal force on recognizing the actions of a manufacturer (performer, seller, authorized organization or authorized individual entrepreneur, importer) as unlawful in relation to an indefinite number of consumers is mandatory for the court considering the consumer's claim for the protection of his rights arising from the onset of civil law consequences of actions manufacturer (performer, seller, authorized organization or authorized individual entrepreneur, importer), regarding the questions whether such actions took place and whether they were committed by the manufacturer (performer, seller, authorized organization or authorized individual entrepreneur, importer).

Simultaneously with the satisfaction of a claim brought by a public association of consumers (their association, union), local governments in the interests of an indefinite number of consumers, the court decides to compensate the public association of consumers (their association, union), local governments for all incurred in the case legal costs, as well as other necessary expenses incurred prior to going to court and related to the consideration of the case, including the costs of conducting independent expertise if, as a result of such an examination, a violation of the mandatory requirements for goods (works, services) is revealed.

The president

Russian Federation

B. Yeltsin

Published on the website of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare

Any market relations require control by the state. Each participant in such relations has its own set of rights and obligations, built on the principles of justice and moral standards. And the interests of the buyer come first in all civilized countries. In Russia, the Law "On Protection of Consumer Rights" (dated February 7, 1992 No. 2300-1) acts as a legal instrument protecting these interests.

The adopted Law on the Protection of Consumer Rights heralded the beginning of a fundamentally new stage in the history of the economy of our country. This document put an end to the chaos that existed at that time in market relations, once and for all establishing the priority of the consumer, whose positions the state itself began to protect. This priority is expressed in the presence of a wide range of buyer rights, confirmed by an equally wide range of obligations of the manufacturer and supplier.

Articles of the consumer protection law

Chapter I General Provisions

Chapter II Protection of consumer rights in the sale of goods to consumers

Chapter III Protection of consumer rights in the performance of work (rendering of services)

Chapter IV State and public protection of consumer rights

The essence and functions of the Federal Law on consumer protection

In this law, consumer protection is ensured in the following two key processes of the market mechanism:

• purchase by the buyer of goods from the manufacturer or supplier (importer);
• obtaining services from service companies

In both cases, the consumer, according to the law, has the right to a decent level of quality of goods and services, and the manufacturer (supplier) is obliged to ensure such quality within the existing state standards and technical regulations.

The basic functions of the Federal Law on consumer protection can be listed as follows:

• determination of the rights and obligations of the parties in market relations;
• description of the procedures protecting the interests of the buyer of goods and services;
• regulations for the quality of work and products;
• determination of requirements for the safety of products and services;
• terms and procedure for carrying out activities aimed at supporting and protecting the interests of the consumer;
• descriptions of powers state structures and public organizations controlling in this area.

These areas provide an opportunity to ensure the right of citizens to purchase quality products, including obtaining a full amount of information about all the nuances of such a right.

Current changes in the consumer protection law

Like any law, this Federal Law constantly requires adjustments as part of changes in market, financial, credit and social relations. Such changes are introduced in the form of amendments and additions to the law, approved by the Government and the President of the Russian Federation.

Law on Consumer Protection last edition 2018, with the adjustments that have come into force, touched upon the following important points:

• Entrepreneurs with an annual volume of more than 40 million rubles from October 1, 2017 are required to use national financial services, payment systems and banking instruments for settlements. In particular, we are talking about the use of the MIR card for settlements.
• If the retail revenue for the previous year amounted to less than 5 million rubles, then the requirement to pay for goods with bank cards at such outlets becomes invalid.

Experts note that over time, payment for goods will be carried out exclusively with the help of national payment services. This priority will provide an opportunity to significantly increase control over financial transactions, increasing the comfort and protection of buyers.

The law of the Russian Federation on the protection of consumer rights will continue to be supplemented in the future, taking into account the emerging realities. The evolution of this legislative act will provide comprehensive observance of the interests of the buyer with the provision of new rights and opportunities for the consumer audience.

Consumer Protection Law latest edition 2020

RESOLUTION
dated February 7, 1992 N 2300/1-I

ON THE INTRODUCTION OF THE LAW OF THE RUSSIAN FEDERATION "ON PROTECTION OF CONSUMER RIGHTS"

The Supreme Council of the Russian Federation decides:

1. Enact the Law of the Russian Federation "On Protection of Consumer Rights" from the date of its publication.

3. Until January 1, 1993, extend the effect of paragraphs 1 and 2 of Article 17, paragraphs 1 and 3 of Article 18 of this Law to state production and trade enterprises.

Before January 1, 1993, the terms for eliminating defects in goods (works, services), as well as for replacing goods by trade enterprises and manufacturing enterprises (executors) based on other forms of ownership, shall be established by agreement with consumers.

4. To the Government of the Russian Federation:

a) within three months, submit proposals to the Supreme Council of the Russian Federation on bringing legislative acts of the Russian Federation in line with the Law of the Russian Federation "On Protection of Consumer Rights"

determine the procedure for the phased introduction of mandatory certification of goods (works, services) subject to mandatory certification in 1992, as well as a set of measures to prevent the import into the territory of the Russian Federation of goods that do not meet safety requirements;

ensure the abolition of departmental regulations, including instructions regulating relations in the field of consumer rights, and bring government regulations in line with this Law;

b) within six months:

adopt the normative acts provided for in paragraph 3 of Article 18, part two of Article 19, paragraph 1 of Article 23, part two of Article 24, Articles 25, 27;

prepare proposals on the procedure for compensating for losses caused to consumers due to defects in the product (work, service), in case of insolvency (bankruptcy) of the enterprise (entrepreneur), as well as the insufficiency of its property to meet the requirements of consumers;

together with the State Committee of the Russian Federation for Antimonopoly Policy and Support of New Economic Structures, submit to the Supreme Council of the Russian Federation a plan of legislative work on consumer protection issues, taking into account world experience.

5. The Law of the Russian Federation "On the Protection of Consumer Rights" applies to legal relations arising after its entry into force. For legal relations that arose before its entry into force, this Law shall apply to those rights and obligations that arise after its entry into force.

6. Until the legislation of the Russian Federation and the republics within the Russian Federation is brought into line with this Law, the current legislation of the Russian Federation and the republics within the Russian Federation shall apply insofar as it does not contradict the said Law.

Chairman of the Supreme Council
Russian Federation
R.I. Khasbulatov

Federal Law of the Russian Federation

"On consumer protection"

This Law regulates relations arising between consumers and manufacturers, performers, importers, sellers in the sale of goods (performance of works, provision of services), establishes the rights of consumers to purchase goods (works, services) of adequate quality and safe for life, health, property of consumers and environment, obtaining information about goods (works, services) and their manufacturers (executors, sellers), education, state and public protection of their interests, and also determines the mechanism for the implementation of these rights.

Basic concepts used in this Law:

consumer - a citizen who intends to order or purchase or ordering, acquiring or using goods (works, services) solely for personal, family, household and other needs not related to entrepreneurial activities;

manufacturer - an organization, regardless of its organizational and legal form, as well as an individual entrepreneur producing goods for sale to consumers;

(as amended by Federal Law No. 212-FZ of December 17, 1999)

contractor - an organization, regardless of its organizational and legal form, as well as an individual entrepreneur performing work or providing services to consumers under a reimbursable contract;

(as amended by Federal Law No. 212-FZ of December 17, 1999)

seller - an organization, regardless of its organizational and legal form, as well as an individual entrepreneur who sells goods to consumers under a sales contract;

(as amended by Federal Law No. 212-FZ of December 17, 1999)

paragraph is invalid. - Federal Law of December 21, 2004 N 171-FZ;

lack of goods (work, service) - non-compliance of the goods (work, service) or the mandatory requirements provided for by law or in the manner prescribed by it, or the terms of the contract (in their absence or incompleteness of the conditions with the usual requirements), or the purposes for which the goods (work , service) of this kind is usually used, or for the purposes of which the seller (executor) was informed by the consumer at the conclusion of the contract, or the sample and (or) description when selling goods according to the sample and (or) according to the description;

(as amended by the Federal Laws of December 17, 1999 N 212-FZ, of October 25, 2007 N 234-FZ)

significant defect of a product (work, service) - an unrecoverable defect or defect that cannot be eliminated without disproportionate costs or time, or is detected repeatedly, or reappears after its elimination, or other similar defects;

safety of a product (work, service) - the safety of a product (work, service) for life, health, property of the consumer and the environment under normal conditions of its use, storage, transportation and disposal, as well as the safety of the process of performing work (rendering a service);

an organization authorized by the manufacturer (seller) or an individual entrepreneur authorized by the manufacturer (seller) (hereinafter - an authorized organization or an authorized individual entrepreneur) - an organization engaged in certain activities, or an organization established in the territory of the Russian Federation by a manufacturer (seller), including a foreign manufacturer ( a foreign seller) performing certain functions on the basis of an agreement with the manufacturer (seller) and authorized by him to accept and satisfy the requirements of consumers in relation to goods of inadequate quality, or an individual entrepreneur registered in the Russian Federation, performing certain functions on the basis of an agreement with the manufacturer (seller) ), including with a foreign manufacturer (foreign seller), and authorized by him to accept and satisfy the requirements of consumers in relation to goods of inadequate quality;

importer - an organization, regardless of its organizational and legal form, or an individual entrepreneur, importing goods for their subsequent sale on the territory of the Russian Federation.

(the paragraph was introduced by Federal Law No. 171-FZ of December 21, 2004)

Chapter I. General Provisions

Article 1 Legal regulation of relations in the field of consumer protection

1. Relations in the field of consumer protection are governed by the Civil Code of the Russian Federation, this Law, other federal laws (hereinafter referred to as laws) and other regulatory legal acts of the Russian Federation adopted in accordance with them.

(Clause 1 as amended by the Federal Law of December 21, 2004 N 171-FZ)

2. The Government of the Russian Federation is not entitled to instruct federal executive bodies to adopt acts containing norms on the protection of consumer rights.

The Government of the Russian Federation has the right to issue for the consumer and the seller (manufacturer, performer, authorized organization or authorized individual entrepreneur, importer) rules that are mandatory when concluding and executing public contracts (contracts for retail purchase and sale, energy supply, contracts for the performance of work and the provision of services) .

(the paragraph was introduced by Federal Law No. 171-FZ of December 21, 2004)

Article 2 International treaties of the Russian Federation

If an international treaty of the Russian Federation establishes other rules on the protection of consumer rights than those provided for by this Law, the rules of the international treaty shall apply.

Article 3 Consumer right to consumer protection education

The right of consumers to education in the field of consumer protection is ensured through the inclusion of relevant requirements in federal state educational standards and educational programs, as well as by organizing a system of consumer information about their rights and the necessary actions to protect these rights.

(as amended by Federal Law No. 185-FZ of July 2, 2013)

Article 4 Quality of goods (works, services)

1. The seller (executor) is obliged to transfer to the consumer a product (perform work, provide a service), the quality of which corresponds to the contract.

2. If there are no conditions in the contract on the quality of goods (work, services), the seller (executor) is obliged to transfer to the consumer goods (perform work, provide services) that meet the usual requirements and are suitable for the purposes for which the goods (work, service) of this kind commonly used.

3. If the seller (executor) at the conclusion of the contract was informed by the consumer about the specific purposes of acquiring goods (performance of work, provision of services), the seller (executor) is obliged to transfer to the consumer goods (perform work, provide a service) suitable for use in accordance with these goals.

4. When selling goods according to the sample and (or) description, the seller is obliged to transfer to the consumer goods that correspond to the sample and (or) description.

5. If the laws or the procedure established by them provide for mandatory requirements for a product (work, service), the seller (executor) is obliged to transfer to the consumer the product (perform work, provide a service) that meets these requirements.

(Clause 5 as amended by the Federal Law of December 21, 2004 N 171-FZ)

Article 5

1. For a product (work) intended for long-term use, the manufacturer (executor) has the right to establish a service life - the period during which the manufacturer (executor) undertakes to provide the consumer with the opportunity to use the product (work) for its intended purpose and be liable for significant shortcomings on the basis of paragraph 6 of Article 19 and paragraph 6 of Article 29 of this Law.

2. The manufacturer (executor) is obliged to establish the service life of a durable product (work), including components (parts, assemblies, assemblies), which, after a certain period, may pose a danger to the life, health of the consumer, harm his property or the environment. environment.

(as amended by Federal Law No. 171-FZ of December 21, 2004)

3. The service life of a product (work) can be calculated in units of time, as well as other units of measurement (kilometers, meters and other units of measurement based on the functional purpose of the product (result of work)).

(as amended by Federal Law No. 212-FZ of December 17, 1999)

4. For foodstuffs, perfumes and cosmetics, medicines, household chemicals and other similar goods (works), the manufacturer (executor) is obliged to establish an expiration date - the period after which the goods (work) are considered unsuitable for their intended use.

(as amended by Federal Law No. 171-FZ of December 21, 2004)

5. Sale of goods (performance of work) after the expiration of the established expiration date, as well as goods (performance of work) for which an expiration date should be set, but it is not set, is prohibited.

(as amended by Federal Law No. 212-FZ of December 17, 1999)

6. The manufacturer (executor) has the right to establish a warranty period for the product (work) - the period during which, in the event of a defect in the product (work), the manufacturer (executor), seller, authorized organization or authorized individual entrepreneur, importer are obliged to satisfy the requirements of the consumer, established by Articles 18 and 29 of this Law.

(as amended by Federal Law No. 171-FZ of December 21, 2004)

The manufacturer has the right to assume an obligation in relation to the defects of the goods discovered after the expiration of the warranty period established by him (additional obligation).

(the paragraph was introduced by Federal Law No. 171-FZ of December 21, 2004)

(the paragraph was introduced by Federal Law No. 171-FZ of December 21, 2004)

7. The seller has the right to establish a warranty period for the goods, if it is not established by the manufacturer.

The seller has the right to assume an obligation in respect of defects in the goods discovered after the expiration of the warranty period established by the manufacturer (additional obligation).

(Clause 7 as amended by the Federal Law of December 21, 2004 N 171-FZ)

8. The manufacturer (seller) is responsible for the defects of the goods discovered during the term of the additional obligation, in accordance with paragraph two of paragraph 6 of Article 18 of this Law, and after the expiration of the additional obligation - in accordance with paragraph 5 of Article 19 of this Law.

(Clause 8 was introduced by Federal Law No. 171-FZ of December 21, 2004)

Article 6 The obligation of the manufacturer to ensure the possibility of repair and maintenance of the product

The manufacturer is obliged to ensure the possibility of using the product during its service life. For this purpose, the manufacturer ensures the repair and maintenance of the goods, as well as the release and supply to trade and repair organizations in the volume and assortment of spare parts necessary for repair and maintenance during the production period of the goods and after its removal from production during the service life of the goods, and in the absence of such a period within ten years from the date of transfer of the goods to the consumer.

Article 7 The right of the consumer to the safety of goods (works, services)

1. The consumer has the right to ensure that the product (work, service) under normal conditions of its use, storage, transportation and disposal is safe for the life, health of the consumer, the environment, and does not harm the consumer's property. The requirements that must ensure the safety of the goods (work, service) for the life and health of the consumer, the environment, as well as the prevention of harm to the consumer's property, are mandatory and are established by law or in the manner prescribed by it.

(as amended by Federal Law No. 212-FZ of December 17, 1999)

2. The manufacturer (executor) is obliged to ensure the safety of the goods (work) during the established service life or shelf life of the goods (work).

If, in accordance with paragraph 1 of Article 5 of this Law, the manufacturer (executor) has not established a service life for the goods (work), he is obliged to ensure the safety of the goods (work) within ten years from the date of transfer of the goods (work) to the consumer.

Harm caused to the life, health or property of the consumer due to failure to ensure the safety of the goods (work) is subject to compensation in accordance with Article 14 of this Law.

3. If for the safety of using a product (work, service), its storage, transportation and disposal, it is necessary to comply with special rules (hereinafter referred to as the rules), the manufacturer (executor) is obliged to indicate these rules in the accompanying documentation for the product (work, service), on the label , marking or otherwise, and the seller (executor) is obliged to bring these rules to the attention of the consumer.

4. If mandatory requirements are established for goods (works, services) by law or in the manner prescribed by it, ensuring their safety for the life, health of the consumer, the environment and preventing damage to the consumer's property, the compliance of goods (works, services) with these requirements is subject to mandatory confirmation in the manner prescribed by law and other legal acts.

(as amended by Federal Law No. 171-FZ of December 21, 2004)

It is not allowed to sell goods (performance of work, provision of services), including imported goods (work, services), without information on the mandatory confirmation of its compliance with the requirements specified in paragraph 1 of this article.

(Clause 4 as amended by the Federal Law of December 17, 1999 N 212-FZ)

5. If it is established that if the consumer observes the established rules for the use, storage or transportation of goods (work), it causes or may cause harm to the life, health and property of the consumer, the environment, the manufacturer (executor, seller) is obliged to immediately suspend its production (sale) until the causes of harm are eliminated, and, if necessary, take measures to withdraw it from circulation and withdraw it from the consumer (consumers).

If the causes of harm cannot be eliminated, the manufacturer (performer) is obliged to remove such goods (work, service) from production. If the manufacturer (executor) fails to fulfill this obligation, the authorized federal executive body shall take measures to recall such goods (work, services) from the domestic market and (or) from the consumer or consumers in the manner established by the legislation of the Russian Federation.

(As amended by the Federal Laws of December 21, 2004 N 171-FZ, of July 18, 2011 N 242-FZ)

Losses caused to the consumer in connection with the recall of goods (works, services) are subject to compensation by the manufacturer (executor) in full.

6. Has expired. - Federal Law of December 21, 2004 N 171-FZ.

Article 8 The right of the consumer to information about the manufacturer (performer, seller) and goods (works, services)

1. The consumer has the right to demand the provision of the necessary and reliable information about the manufacturer (executor, seller), the mode of his work and the goods (works, services) he sells.

2. The information specified in paragraph 1 of this article is brought to the attention of consumers in a clear and accessible form when concluding sales contracts and contracts for the performance of work (provision of services) by the methods adopted in certain areas of consumer service, in Russian, and additionally, according to at the discretion of the manufacturer (executor, seller), in the state languages ​​of the constituent entities of the Russian Federation and native languages ​​of the peoples of the Russian Federation.

Article 9 Information about the manufacturer (executor, seller)

1. The manufacturer (executor, seller) is obliged to inform the consumer of the trade name (name) of his organization, its location (address) and its mode of operation. The seller (executor) places the specified information on the sign.

(as amended by Federal Law No. 171-FZ of December 21, 2004)

The manufacturer (executor, seller) - an individual entrepreneur - must provide the consumer with information on state registration and the name of the body that registered it.

2. If the type of activity carried out by the manufacturer (performer, seller) is subject to licensing and (or) the performer has state accreditation, information on the type of activity of the manufacturer (performer, seller), license number and (or) certificate number must be brought to the attention of the consumer on state accreditation, the validity period of the said license and (or) certificate, as well as information on the body that issued the said license and (or) certificate.

(Clause 2 as amended by the Federal Law of October 16, 2006 N 160-FZ)

3. The information provided for in paragraphs 1 and 2 of this article must also be brought to the attention of consumers when carrying out trade, household and other types of consumer services in temporary premises, at fairs, from stalls and in other cases, if trade, household and other types consumer services are carried out outside the permanent location of the seller (executor).

Article 10 Information about goods (works, services)

1. The manufacturer (executor, seller) is obliged to provide the consumer with the necessary and reliable information about goods (works, services) in a timely manner, ensuring the possibility of their correct choice. For certain types of goods (works, services), the list and methods of bringing information to the consumer are established by the Government of the Russian Federation.

2. Information about goods (works, services) must contain:

the name of the technical regulation or other designation established by the legislation of the Russian Federation on technical regulation and indicating the mandatory confirmation of the conformity of the goods;

(as amended by Federal Law No. 171-FZ of December 21, 2004)

information about the main consumer properties of goods (works, services), in relation to food products, information about the composition (including the name of food additives, biologically active additives used in the process of manufacturing food products, information about the presence in food products of components obtained using genetically engineered organisms, if the content of these organisms in such a component is more than nine tenths of a percent), nutritional value, purpose, conditions for the use and storage of food products, methods for preparing ready-made meals, weight (volume), date and place of manufacture and packaging (packaging) of food products, as well as information on contraindications for their use in certain diseases. The list of goods (works, services), information about which should contain contraindications for their use in certain diseases, is approved by the Government of the Russian Federation;

(as amended by the Federal Laws of December 21, 2004 N 171-FZ, of October 25, 2007 N 234-FZ)

the price in rubles and the conditions for the acquisition of goods (works, services), including when paying for goods (works, services) after a certain time after their transfer (fulfillment, rendering) to the consumer, the full amount payable by the consumer, and the repayment schedule for this amount;

(As amended by Federal Law No. 363-FZ of December 21, 2013)

warranty period, if any;

(as amended by Federal Law No. 212-FZ of December 17, 1999)

rules and conditions for the efficient and safe use of goods (works, services);

information on the energy efficiency of goods in respect of which the requirement for the availability of such information is determined in accordance with the legislation on energy saving and on improving energy efficiency;

(paragraph introduced by Federal Law No. 261-FZ of November 23, 2009)

the service life or shelf life of goods (works) established in accordance with this Law, as well as information about the necessary actions of the consumer after the expiration of the specified periods and possible consequences if such actions are not taken, if the goods (works) after the expiration of the specified periods pose a danger to life, health and property of the consumer or become unsuitable for its intended use;

address (location), company name (name) of the manufacturer (executor, seller), authorized organization or authorized individual entrepreneur, importer;

(as amended by Federal Law No. 234-FZ of October 25, 2007)

information on the mandatory confirmation of the conformity of goods (works, services) specified in paragraph 4 of Article 7 of this Law;

(as amended by Federal Law No. 212-FZ of December 17, 1999)

information on the rules for the sale of goods (performance of work, provision of services);

an indication of a specific person who will perform the work (provide a service), and information about him, if it matters, based on the nature of the work (service);

an indication of the use of phonograms in the provision of entertainment services by performers of musical works.

(paragraph introduced by Federal Law No. 212-FZ of December 17, 1999)

If the product purchased by the consumer was in use or a defect (shortcomings) was eliminated in it, the consumer must be provided with information about this.

3. The information provided for in paragraph 2 of this article is brought to the attention of consumers in the technical documentation attached to the goods (works, services), on labels, markings or in another way accepted for certain types of goods (works, services). Information on the mandatory confirmation of conformity of goods shall be submitted in the manner and in the manner established by the legislation of the Russian Federation on technical regulation, and includes information on the number of the document confirming such conformity, on its validity period and on the organization that issued it.

(As amended by the Federal Laws of December 17, 1999 N 212-FZ, of December 21, 2004 N 171-FZ)

The paragraph is invalid. - Federal Law of December 21, 2004 N 171-FZ.

Article 11 Mode of operation of the seller (executor)

1. The mode of operation of state, municipal organizations of trade, household and other types of consumer services is established by decision of the executive authorities of the constituent entities of the Russian Federation and local governments, respectively.

2. The mode of operation of organizations operating in the areas of trade, household and other types of consumer services and not specified in paragraph 1 of this article, as well as individual entrepreneurs, is established by them independently.

3. The mode of operation of the seller (executor) is brought to the attention of consumers and must comply with the established one.

Article 12

(as amended by Federal Law No. 171-FZ of December 21, 2004)

1. If the consumer is not given the opportunity to immediately receive information about the product (work, service) upon conclusion of the contract, he has the right to demand from the seller (executor) compensation for losses caused by unreasonable evasion from concluding the contract, and if the contract is concluded, within a reasonable time to refuse it performance and demand a refund of the amount paid for the goods and compensation for other losses.

(as amended by Federal Law No. 171-FZ of December 21, 2004)

In case of refusal to fulfill the contract, the consumer is obliged to return the goods (the result of work, services, if possible by their nature) to the seller (executor).

(as amended by Federal Law No. 171-FZ of December 21, 2004)

(Clause 1 as amended by Federal Law No. 212-FZ of December 17, 1999)

2. The seller (executor), who has not provided the buyer with complete and reliable information about the goods (work, service), shall be liable, provided for in paragraphs 1 - 4 of Article 18 or paragraph 1 of Article 29 of this Law, for the shortcomings of the goods (work, service) that have arisen after its transfer to the consumer due to the lack of such information.

(Clause 2 was introduced by Federal Law No. 212-FZ of December 17, 1999)

3. When harm is caused to the life, health and property of the consumer due to failure to provide him with complete and reliable information about the product (work, service), the consumer has the right to demand compensation for such harm in the manner prescribed by Article 14 of this Law, including